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       CODE: 169.167-018 Buy the DOT:Download/CD-ROM
TITLE(s): CONTACT REPRESENTATIVE (government ser.)
Provides information and assistance to public on government agency programs and procedures:
Explains regulations, agency policies, form completion procedures, and determinations of agency to
advise individuals regarding obtainment of required documents and eligibility requirements for
receiving benefits. Analyzes applications and information for benefits, privileges, or relief from
obligations, using knowledge of rules, regulations, and precedent decisions to determine
qualifications for benefits and privileges or liability for obligations. Investigates errors or
delays in processing of applications for benefits and initiates corrective action. May be designated
according to title of agency represented.
GOE: 07.01.01 STRENGTH: S GED: R5 M3 L5 SVP: 6 DLU: 79
ONET CROSSWALK: 53502 Welfare Eligibility Workers and Interviewers
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