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       CODE: 169.262-010 Buy the DOT:Download/CD-ROM
TITLE(s): CASEWORKER (government ser.)
Performs research into laws of United States and procedures of federal agencies and prepares
correspondence in office of Member of Congress to resolve problems or complaints of constituents:
Confers with individuals who have requested assistance to determine nature and extent of problems.
Analyzes U.S. Code to become familiar with laws relating to specific complaints of constituents.
Researches procedures and systems of governmental agencies and contacts representatives of federal
agencies to obtain information on policies. Contacts Congressional Research Service to collect
information relating to agency policies and laws. Contacts colleges and universities to obtain
information relating to constituent problems. Determines action to facilitate resolution of
constituent problems. Composes and types letters to Federal agencies and Congressional Committees
concerning resolution of problems of constituents. Prepares memoranda to inform Member of Congress
of problems which require legislative attention. Confers with personnel assisting Member of Congress
to discuss introduction of legislation to solve constituent problems. Calculates social security
benefits, veterans' benefits, tax assessments, and other data concerning constituent complaints,
using desk calculator.
GOE: 07.01.06 STRENGTH: S GED: R5 M3 L4 SVP: 5 DLU: 86
ONET CROSSWALK: 21999B Legislative Assistants
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