|
|
       CODE: 184.167-070 Buy the DOT:Download/CD-ROM
TITLE(s): MANAGER, FLIGHT-RESERVATIONS (air trans.)
Directs and coordinates, through subordinate supervisory personnel, flight reservation activities
for certificated commercial or transport company: Reviews flight reservation reports, statistical
data on passenger miles flown, and conducts comparison studies on other airline reservations to
develop methods and procedures designed to improve operating efficiency and increase reservations
for company flights. Interprets and implements, through supervisory personnel, company policies and
procedures regarding customer relations and contact with public. Analyzes economic statistics as
applied to air transportation and other factors, such as weather conditions, special flight rates,
and package deals, to estimate future volume of flight reservations. Prepares estimates of work
force required to process work load and equipment requirements in order to formulate budget
estimate. Reviews performance evaluations on reservations personnel and initiates personnel actions
as required. Schedules notation of worker assignments to improve capabilities of personnel and
develop worker overall knowledge of department activities. Directs investigation of customer
complaints regarding reservation services and prepares correspondence designed to improve customer
relations. Endeavors to resolve personnel grievances and submits unresolved grievances to higher
authority.
GOE: 11.11.03 STRENGTH: S GED: R5 M4 L4 SVP: 8 DLU: 77
ONET CROSSWALK: 15023A Transportation Managers
|
