CODE: 185.164-010Buy the DOT:Download/CD-ROM
TITLE(s): SERVICE MANAGER (retail trade)

Coordinates activities of service department in lawnmower sales and service establishment: Directs activities of workers through supervisory staff. Discusses with supervisory staff methods of assembling and repairing lawnmowers to ensure compliance with prescribed procedures. Interviews and hires workers. Maintains time and production records. Answers questions and discusses complaints with customers regarding services as specified in equipment warranty agreement. Assembles and tests operation of new lawnmowers to prepare mowers for sales floor, following assembly and test procedures and using handtools.
GOE: 05.10.02 STRENGTH: H GED: R4 M3 L3 SVP: 7 DLU: 86
ONET CROSSWALK: 81002 First-Line Supervisors and Manager/Supervisors- Mechanics, Installers, and Repairers