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       CODE: 185.167-042 Buy the DOT:Download/CD-ROM
TITLE(s): MANAGER, PROFESSIONAL EQUIPMENT SALES-AND-SERVICE (business ser.)
Directs and coordinates activities of establishment engaged in sale of professional equipment and
supplies, and providing customer services, to organizations in such fields as medicine and medical
services, engineering, and education: Plans and directs sales and service programs to promote new
markets, improve competitive position in area, and provide fast and efficient customer service.
Confers with potential customer to ascertain equipment, supplies, and service needs. Advises
customer on types of equipment to purchase, considering such factors as costs, space availability,
and intended use. Directs and coordinates activities of personnel engaged in sales and service
accounting and record keeping, and receiving and shipping operations. Reviews articles in trade
publications to keep abreast of technological developments in types of professional equipment
merchandised. Resolves customer complaints regarding equipment, supplies, and services. Workers are
usually classified according to type of firm managed or type of equipment and supplies sold such as
dental, hospital, school, medical, or laboratory supply house.
GOE: 11.05.04 STRENGTH: S GED: R5 M4 L4 SVP: 7 DLU: 77
ONET CROSSWALK: 13011B Sales Managers
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