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       CODE: 186.117-030 Buy the DOT:Download/CD-ROM
TITLE(s): GENERAL CLAIMS AGENT (air trans.; motor trans.; r.r. trans.; water trans.)
Directs and coordinates activities involving claims against transportation company for shortages
in or damaged freight, accidental death or injury to persons or employees, and private property
damages: Directs activities of workers investigating claims to ascertain validity of claims and
extent of company liability. Processes freight and property claims for which company is liable and
submits claims to head office for settlement, or negotiates settlement with claimant and authorizes
payment. Reviews employee accident reports to determine compensation program under which accidents
are covered, and doctor reports for type of injury and length of time disabled. Authorizes payment
of disability compensation according to state or federal acts. Contacts medical personnel to
ascertain need for extension of payments beyond specified recovery date. Negotiates with persons
having valid claims against company or death or injury to effect out-of-court settlement and refers
cases that cannot be settled to legal department. Represents company at industrial accident or
compensation board hearings to present company position on accident liability. May testify at court
hearings to present evidence on company liability from investigation documents.
GOE: 11.12.01 STRENGTH: S GED: R4 M4 L4 SVP: 8 DLU: 77
ONET CROSSWALK: 15023A Transportation Managers
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