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       CODE: 187.167-010 Buy the DOT:Download/CD-ROM
TITLE(s): APPLIANCE-SERVICE SUPERVISOR (utilities) alternate titles: electrical-appliance service
supervisor; merchandise supervisor; utilization supervisor
Coordinates activities of merchandise-servicing department of gas or electric appliance
distributors: Supervises, trains, and assigns duties to workers engaged in servicing appliances,
pricing, and disposition of returned merchandise and excess repair parts. Develops company policies
and procedures regarding servicing of appliances and disposition of defective parts. Consults
manufacturers to obtain advice on unusual service problems and to obtain service instructions and
parts catalogs. May write instructions on care and use of appliances for distribution to public.
GOE: 05.02.06 STRENGTH: L GED: R4 M4 L4 SVP: 7 DLU: 77
ONET CROSSWALK: 81002 First-Line Supervisors and Manager/Supervisors- Mechanics, Installers, and Repairers
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