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       CODE: 191.167-022 Buy the DOT:Download/CD-ROM
TITLE(s): SERVICE REPRESENTATIVE (auto. mfg.)
Investigates dealer's claims for reimbursement of defective automotive parts: Reviews claims for
labor or material adjustments with automobile dealer, examines parts claimed to be defective, and
approves or disapproves dealer's claim. Assists dealers in handling unsettled claims by consulting
with service personnel or customers. Prepares reports showing volume, types, and disposition of
claims handled, or settlement allowed. May train dealers or service personnel in service operations
or construction of products. May study dealers' organizational needs and advise them on matters,
such as parts, tools, equipment, and personnel needed to handle service volume. May contact
customers to survey customer satisfaction with purchase of new motor vehicle.
GOE: 11.12.01 STRENGTH: S GED: R5 M4 L4 SVP: 7 DLU: 90
ONET CROSSWALK: 53123 Adjustment Clerks
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