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       CODE: 211.137-022 Buy the DOT:Download/CD-ROM
TITLE(s): SUPERVISOR, TELLERS (utilities)
Supervises and coordinates activities of TELLERS (utilities) in accepting payments for gas and
electric-power bills from customers and keeps records of money received: Interprets company policies
and work procedures. Calculates monthly commissions for authorized collection agencies, such as
neighborhood stores, from daily summaries of cash receipts by agents. Dictates correspondence or
contacts agents by telephone to reconcile errors in their reports. Traces payments made to agents
when customer does not receive credit for payment. Interviews customers to assist workers in
resolving questions not covered by specified procedures. Prepares regular reports on operations of
section. Maintains records of daily overage or shortage in cash receipts. Performs other duties as
described under SUPERVISOR (clerical) Master Title.
GOE: 07.03.01 STRENGTH: S GED: R4 M4 L4 SVP: 8 DLU: 77
ONET CROSSWALK: 51002A First-Line Supervisors, Customer Service
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