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       CODE: 221.367-070 Buy the DOT:Download/CD-ROM
TITLE(s): SERVICE CLERK (clerical) alternate titles: repair-service clerk; service-order
dispatcher
Receives, records, and distributes work orders to service crews upon customers' requests for
service on articles or utilities purchased from wholesale or retail establishment or utility
company: Records information, such as name, address, article to be repaired, or service to be
rendered. Prepares work order and distributes to service crew. Schedules service call and dispatches
service crew. Calls or writes customer to ensure satisfactory performance of service. Keeps record
of service calls and work orders. May dispatch orders and relay messages and special instructions to
mobile crews and other departments, using radio-telephone equipment.
GOE: 07.04.05 STRENGTH: S GED: R3 M2 L2 SVP: 4 DLU: 77
ONET CROSSWALK: 58005 Dispatchers- Except Police, Fire, and Ambulance
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