221.387-014 - COMPLAINT CLERK (boot & shoe) alternate titles: repair clerk; returns clerk - DOT Dictionary of Occupational Titles Job Description

CODE: 221.387-014Buy the DOT:Download/CD-ROM
TITLE(s): COMPLAINT CLERK (boot & shoe) alternate titles: repair clerk; returns clerk

Examines shoes returned by customers and distributes shoes for repair: Examines shoes to determine repairs required and responsibility for repair charges. Writes work order, specifying repairs to be made. Carries shoes with work orders to worker or department responsible for repair. May contact customers by mail or telephone to give or obtain information regarding complaints and repairs.
GOE: 05.09.02 STRENGTH: L GED: R3 M1 L3 SVP: 4 DLU: 77
ONET CROSSWALK: 53123 Adjustment Clerks

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