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       CODE: 238.137-022 Buy the DOT:Download/CD-ROM
TITLE(s): SUPERVISOR, TICKET SALES (air trans.) alternate titles: lead ticket-sales agent; senior
passenger agent; senior ticket-sales agent
Supervises and coordinates activities of personnel engaged in selling tickets for scheduled
airline flights in airline ticket office or terminal: Instructs and trains agents. Adjusts disputes
between customers and agents. Prepares reports, such as volume of ticket sales and cash received.
Maintains records on data, such as weight and location of passengers, cargo, and mail to ensure
compliance with load specifications. Suggests travel itineraries for customers. May reserve space
for passengers [RESERVATIONS AGENT (air trans.)] and sell tickets for scheduled flights [TICKET
AGENT (any industry)]. Performs other duties as described under SUPERVISOR (clerical) Master Title.
GOE: 07.03.01 STRENGTH: L GED: R4 M3 L4 SVP: 6 DLU: 77
ONET CROSSWALK: 51002A First-Line Supervisors, Customer Service
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