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       CODE: 238.367-018 Buy the DOT:Download/CD-ROM
TITLE(s): RESERVATIONS AGENT (air trans.) alternate titles: telephone-sales agent
Makes and confirms reservations for passengers on scheduled airline flights: Arranges reservations
and routing for passengers at request of TICKET AGENT (any industry) 238.367-026 or customer, using
timetables, airline manuals, reference guides, and tariff book. Types requested flight number on
keyboard of on-line computer reservation system and scans screen to determine space availability.
Telephones customer or TICKET AGENT (any industry) to advise of changes in flight plan or to cancel
or confirm reservation. May maintain advance or current inventory of available passenger space on
flights. May advise load control personnel and other stations of changes in passenger itinerary to
control space and ensure utilization of seating capacity on flights.
GOE: 07.04.03 STRENGTH: S GED: R4 M3 L3 SVP: 4 DLU: 82
ONET CROSSWALK: 53805 Reservation and Transportation Ticket Agents
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