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       CODE: 238.367-038 Buy the DOT:Download/CD-ROM
TITLE(s): HOTEL CLERK (hotel & rest.) alternate titles: motel clerk; motor-lodge clerk
Performs any combination of following duties for guests of hotel or motel: Greets, registers, and
assigns rooms to guests. Issues room key and escort instructions to BELLHOP (hotel & rest.)
324.677-010. Date stamps, sorts, and racks incoming mail and messages. Transmits and receives
messages, using telephone or telephone switchboard. Answers inquiries pertaining to hotel services;
registration of guests; and shopping, dining, entertainment, and travel directions. Keeps records of
room availability and guests' accounts, manually or using computer. Computes bill, collects payment,
and makes change for guests [CASHIER (clerical) I 211.362-010]. Makes and confirms reservations. May
post charges, such as room, food, liquor, or telephone, to ledger, manually or using computer
[BOOKKEEPER (clerical) 210.382-014]. May make restaurant, transportation, or entertainment
reservation, and arrange for tours. May deposit guests' valuables in hotel safe or safe-deposit box.
May order complimentary flowers or champagne for guests. May rent dock space at marina-hotel. May
work on one floor and be designated Floor Clerk (hotel & rest.). May be known as Key Clerk (hotel &
rest.); Reservation Clerk (hotel & rest.); Room Clerk (hotel & rest.) or according to specific area
in which employed as Front Desk Clerk (hotel & rest.).
GOE: 07.04.03 STRENGTH: L GED: R3 M3 L3 SVP: 4 DLU: 81
ONET CROSSWALK: 53808 Hotel Desk Clerks
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