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       CODE: 239.137-010 Buy the DOT:Download/CD-ROM
TITLE(s): COMMERCIAL-INSTRUCTOR SUPERVISOR (tel. & tel.; utilities; waterworks)
Supervises and coordinates activities of CUSTOMER-SERVICE-REPRESENTATIVE INSTRUCTORS (tel. & tel.;
utilities; waterworks): Confers with department managers to determine training needs. Determines
training requirements and assists instructors in securing required training aids and scheduling
classroom space. Assigns instructors to teach subjects, such as principles of supervision, customer
interviewing techniques, account collection, and processing of service and repair orders. Monitors
(audits) classes to determine effectiveness of instruction and suggests methods designed to improve
training program. Performs duties as described under SUPERVISOR (clerical) Master Title. Maintains
records and compiles reports of training activities as required.
GOE: 11.07.03 STRENGTH: S GED: R4 M3 L4 SVP: 8 DLU: 77
ONET CROSSWALK: 21511D Employee Training Specialists
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