239.367-026 - SERVICE OBSERVER (tel. & tel.) alternate titles: monitor; observer - DOT Dictionary of Occupational Titles Job Description

CODE: 239.367-026Buy the DOT:Download/CD-ROM
TITLE(s): SERVICE OBSERVER (tel. & tel.) alternate titles: monitor; observer

Monitors telephone conversations or telegraph messages between operators, business office employees, and subscribers to observe employees' demeanor, technical accuracy, and conformity to company policies. Plugs headphones into switchboard, listens to conversations, and records errors. Submits lists of errors to supervisors for remedial action.
GOE: 07.04.05 STRENGTH: L GED: R4 M2 L4 SVP: 4 DLU: 77

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