241.267-034 - INVESTIGATOR, UTILITY-BILL COMPLAINTS (utilities) alternate titles: customer-service - DOT Dictionary of Occupational Titles Job Description

CODE: 241.267-034Buy the DOT:Download/CD-ROM
TITLE(s): INVESTIGATOR, UTILITY-BILL COMPLAINTS (utilities) alternate titles: customer-service

representative Investigates customers' bill complaints for gas and electric-power service: Examines weather reports for weather conditions during billing period that might have contributed to increased use of service. Examines meter reading schedules to determine if early readings increased billing period. Reviews meter books, microfilm, computer printouts, and machine accounting records for errors causing high bill. Orders tests to detect meter malfunctions. Confers with customer in person, by telephone, or dictates correspondence to explain reasons for high bill. Prepares forms required for correction of meter reading or billing errors.
GOE: 07.05.02 STRENGTH: L GED: R4 M4 L4 SVP: 6 DLU: 77
ONET CROSSWALK: 53123 Adjustment Clerks

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