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       CODE: 241.357-010 Buy the DOT:Download/CD-ROM
TITLE(s): COLLECTION CLERK (clerical) alternate titles: delinquent-account clerk;
past-due-accounts clerk
Notifies or locates customers with delinquent accounts and attempts to secure payment, using
postal services, telephone, or personal visit: Mails form letters to customers to encourage payment
of delinquent accounts. Confers with customer by telephone in attempt to determine reason for
overdue payment, reviewing terms of sales, service, or credit contract with customer. Notifies
credit department if customer fails to respond. Contacts delinquent account customers in person
[COLLECTOR (clerical) 241.367-010]. Records information about financial status of customer and
status of collection efforts. May order repossession or service disconnection, or turn over account
to attorney. May sort and file correspondence. May receive payments and post amount paid to customer
account. May grant extensions of credit. May use automated telephone dialing system to contact
customers and computer to record customer account information. May void sales tickets for unclaimed
c.o.d. and lay-away merchandise. May trace customer to new address by inquiring at post office or by
questioning neighbors [SKIP TRACER (clerical) 241.367-026]. May attempt to repossess merchandise,
such as automobile, furniture, and appliances when customer fails to make payment [REPOSSESSOR
(clerical) 241.367-022]. May be designated according to type of establishment as
Bank-Credit-Card-Collection Clerk (financial); Department-Store-Collection Clerk (retail trade);
Hospital Collection Clerk (medical ser.); Utility-Bill-Collection Clerk (clerical).
GOE: 07.04.02 STRENGTH: S GED: R4 M3 L4 SVP: 5 DLU: 88
ONET CROSSWALK: 53508 Bill and Account Collectors
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