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       CODE: 959.361-010 Buy the DOT:Download/CD-ROM
TITLE(s): CUSTOMER SERVICE REPRESENTATIVE (utilities) alternate titles: field inspector;
special-gas-and-electric service investigator
Investigates customer complaints concerning gas leakage or low pressure, and abnormal consumption
of gas or electricity by gas and electric appliances: Ascertains number and type of appliances used
on premises to determine rate of utility consumption. Turns off appliances and observes gas or
electric meter to detect power leakage. Examines meter and appliance connections for defects, such
as shorts, grounds, and loose pipe joints to determine power loss or gas leakage. Covers gas pipe
joints with soapsuds and watches for bubble formation to determine position of leak. Performs
repairs and adjustments, such as cleaning and regulating gas burner jets, and replacing defective
meters and gas regulators, using handtools. Shuts off service and notifies repair crew of major
repairs required, such as replacement of underground pipes or electric wiring. May perform emergency
repairs to gas service pipes between gas main and building. May collect delinquent accounts. May
recommend and write specifications for distribution changes, such as house wiring, and relocation of
poles or service lines, utilizing necessary right-of-way grants. May investigate illegal use of gas
or electricity [GAS-METER CHECKER (utilities); UTILITIES SERVICE INVESTIGATOR (utilities)].
GOE: 05.10.04 STRENGTH: L GED: R3 M2 L3 SVP: 6 DLU: 77
ONET CROSSWALK: 85928D Utilities Representatives
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