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TITLE: Computer Support Specialists
DEFINITION: Provide technical assistance and training to system users. Investigate and resolve computer software and hardware problems of users. Answer clients' inquiries in person and via telephone concerning the use of computer hardware and software, including printing, word processing, programming languages, electronic mail, and operating systems.
1. Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
2. Confers with staff, users, and management to determine requirements for new systems or modifications.
3. Reads technical manuals, confers with users, and conducts computer diagnostics to determine nature of problems and provide technical assistance.
4. Develops training materials and procedures, and conducts training programs.
5. Enters commands and observes system functioning to verify correct operations and detect errors.
6. Tests and monitors software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for user.
7. Prepares evaluations of software and hardware, and submits recommendations to management for review.
8. Refers major hardware or software problems or defective products to vendors or technicians for service.
9. Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities.
10. Conducts office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis.
11. Reads trade magazines and technical manuals, and attends conferences and seminars to maintain knowledge of hardware and software.
12. Supervises and coordinates workers engaged in problem-solving, monitoring, and installing data communication equipment and software.
13. Inspects equipment and reads order sheets to prepare for delivery to users.
Knowledge elements are ranked by importance.
80 Computers and Electronics
Knowledge of electric circuit boards, processors, chips, and computer hardware and software, including applications and programming
50 Education and Training
Knowledge of instructional methods and training techniques including curriculum design principles, learning theory, group and individual teaching techniques, design of individual development plans, and test design principles
45 Engineering and Technology
Knowledge of equipment, tools, mechanical devices, and their uses to produce motion, light, power, technology, and other applications
Knowledge of numbers, their operations, and interrelationships including arithmetic, algebra, geometry, calculus, statistics, and their applications
45 English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems
Knowledge of design techniques, principles, tools and instruments involved in the production and use of precision technical plans, blueprints, drawings, and models
Knowledge of machines and tools, including their designs, uses, benefits, repair, and maintenance
35 Public Safety and Security
Knowledge of weaponry, public safety, and security operations, rules, regulations, precautions, prevention, and the protection of people, data, and property
35 Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques
Knowledge of administrative and clerical procedures and systems such as word processing systems, filing and records management systems, stenography and transcription, forms design principles, and other office procedures and terminology
25 Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data
20 Administration and Management
Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This includes strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods
Knowledge and prediction of physical principles, laws, and applications including air, water, material dynamics, light, atomic principles, heat, electric theory, earth formations, and meteorological and related natural phenomena
20 Law, Government and Jurisprudence
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process
20 Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods including alternative ways to inform and entertain via written, oral, and visual media
15 Sales and Marketing
Knowledge of principles and methods involved in showing, promoting, and selling products or services. This includes marketing strategies and tactics, product demonstration and sales techniques, and sales control systems
15 Production and Processing
Knowledge of inputs, outputs, raw materials, waste, quality control, costs, and techniques for maximizing the manufacture and distribution of goods
15 Personnel and Human Resources
Knowledge of policies and practices involved in personnel/human resource functions. This includes recruitment, selection, training, and promotion regulations and procedures; compensation and benefits packages; labor relations and negotiation strategies; and personnel information systems
15 Building and Construction
Knowledge of materials, methods, and the appropriate tools to construct objects, structures, and buildings
10 History and Archeology
Knowledge of past historical events and their causes, indicators, and impact on particular civilizations and cultures
5 Sociology and Anthropology
Knowledge of group behavior and dynamics, societal trends and influences, cultures, their history, migrations, ethnicity, and origins
Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders
5 Medicine and Dentistry
Knowledge of the information and techniques needed to diagnose and treat injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures
5 Therapy and Counseling
Knowledge of information and techniques needed to rehabilitate physical and mental ailments and to provide career guidance including alternative treatments, rehabilitation equipment and its proper use, and methods to evaluate treatment effects
5 Foreign Language
Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation
5 Fine Arts
Knowledge of theory and techniques required to produce, compose, and perform works of music, dance, visual arts, drama, and sculpture
5 Philosophy and Theology
Knowledge of different philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, and practices, and their impact on human culture
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including their relative costs, advantages, and limitations
Skills elements are ranked by importance.
Teaching others how to do something
96 Operations Analysis
Analyzing needs and product requirements to create a design
Determining what is causing an operating error and deciding what to do about it
Conducting tests to determine whether equipment, software, or procedures are operating as expected
92 Problem Identification
Identifying the nature of problems
88 Reading Comprehension
Understanding written sentences and paragraphs in work related documents
88 Critical Thinking
Using logic and analysis to identify the strengths and weaknesses of different approaches
88 Information Gathering
Knowing how to find information and identifying essential information
83 Active Listening
Listening to what other people are saying and asking questions as appropriate
83 Operation Monitoring
Watching gauges, dials, or other indicators to make sure a machine is working properly
83 Information Organization
Finding ways to structure or classify multiple pieces of information
83 Product Inspection
Inspecting and evaluating the quality of products
83 Equipment Selection
Determining the kind of tools and equipment needed to do a job
83 Solution Appraisal
Observing and evaluating the outcomes of a problem solution to identify lessons learned or redirect efforts
83 Judgment and Decision Making
Weighing the relative costs and benefits of a potential action
79 Active Learning
Working with new material or information to grasp its implications
Talking to others to effectively convey information
79 Systems Evaluation
Looking at many indicators of system performance, taking into account their accuracy
Communicating effectively with others in writing as indicated by the needs of the audience
79 Learning Strategies
Using multiple approaches when learning or teaching new things
79 Idea Evaluation
Evaluating the likely success of an idea in relation to the demands of the situation
79 Implementation Planning
Developing approaches for implementing an idea
79 Identification of Key Causes
Identifying the things that must be changed to achieve a goal
Installing equipment, machines, wiring, or programs to meet specifications
Writing computer programs for various purposes
79 Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job
79 Operation and Control
Controlling operations of equipment or systems
79 Idea Generation
Generating a number of different approaches to problems
75 Technology Design
Generating or adapting equipment and technology to serve user needs
75 Service Orientation
Actively looking for ways to help people
Adjusting actions in relation to others' actions
75 Identifying Downstream Consequences
Determining the long-term outcomes of a change in operations
71 Systems Perception
Determining when important changes have occurred in a system or are likely to occur
Persuading others to approach things differently
Repairing machines or systems using the needed tools
71 Equipment Maintenance
Performing routine maintenance and determining when and what kind of maintenance is needed
Assessing how well one is doing when learning or doing something
Using scientific methods to solve problems
Using mathematics to solve problems
58 Social Perceptiveness
Being aware of others' reactions and understanding why they react the way they do
Developing an image of how a system should work under ideal conditions
58 Management of Material Resources
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work
58 Time Management
Managing one's own time and the time of others
Reorganizing information to get a better approach to problems or tasks
42 Management of Financial Resources
Determining how money will be spent to get the work done, and accounting for these expenditures
Bringing others together and trying to reconcile differences .
Abilities elements are ranked by importance.
85 Written Comprehension
The ability to read and understand information and ideas presented in writing
85 Oral Expression
The ability to communicate information and ideas in speaking so others will understand
85 Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences
80 Speech Clarity
The ability to speak clearly so that it is understandable to a listener
80 Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
80 Near Vision
The ability to see details of objects at a close range (within a few feet of the observer)
70 Mathematical Reasoning
The ability to understand and organize a problem and then to select a mathematical method or formula to solve the problem
70 Written Expression
The ability to communicate information and ideas in writing so others will understand
70 Deductive Reasoning
The ability to apply general rules to specific problems to come up with logical answers. It involves deciding if an answer makes sense.
60 Wrist-Finger Speed
The ability to make fast, simple, repeated movements of the fingers, hands, and wrists
60 Number Facility
The ability to add, subtract, multiply, or divide quickly and correctly
60 Information Ordering
The ability to correctly follow a given rule or set of rules in order to arrange things or actions in a certain order. The things or actions can include numbers, letters, words, pictures, procedures, sentences, and mathematical or logical operations.
60 Fluency of Ideas
The ability to come up with a number of ideas about a given topic. It concerns the number of ideas produced and not the quality, correctness, or creativity of the ideas.
55 Visual Color Discrimination
The ability to match or detect differences between colors, including shades of color and brightness
The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem
55 Manual Dexterity
The ability to quickly make coordinated movements of one hand, a hand together with its arm, or two hands to grasp, manipulate, or assemble objects
55 Finger Dexterity
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
55 Speech Recognition
The ability to identify and understand the speech of another person
50 Inductive Reasoning
The ability to combine separate pieces of information, or specific answers to problems, to form general rules or conclusions. It includes coming up with a logical explanation for why a series of seemingly unrelated events occur together.
50 Selective Attention
The ability to concentrate and not be distracted while performing a task over a period of time
50 Arm-Hand Steadiness
The ability to keep the hand and arm steady while making an arm movement or while holding the arm and hand in one position
45 Speed of Closure
The ability to quickly make sense of information that seems to be without meaning or organization. It involves quickly combining and organizing different pieces of information into a meaningful pattern
The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged
45 Time Sharing
The ability to efficiently shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
40 Control Precision
The ability to quickly and repeatedly make precise adjustments in moving the controls of a machine or vehicle to exact positions
40 Perceptual Speed
The ability to quickly and accurately compare letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object
35 Category Flexibility
The ability to produce many rules so that each rule tells how to group (or combine) a set of things in a different way.
35 Auditory Attention
The ability to focus on a single source of auditory (hearing) information in the presence of other distracting sounds
35 Hearing Sensitivity
The ability to detect or tell the difference between sounds that vary over broad ranges of pitch and loudness
35 Static Strength
The ability to exert maximum muscle force to lift, push, pull, or carry objects
35 Multilimb Coordination
The ability to coordinate movements of two or more limbs together (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the body is in motion
30 Flexibility of Closure
The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material
The ability to remember information such as words, numbers, pictures, and procedures
25 Gross Body Coordination
The ability to coordinate the movement of the arms, legs, and torso together in activities where the whole body is in motion
25 Extent Flexibility
The ability to bend, stretch, twist, or reach out with the body, arms, and/or legs
25 Speed of Limb Movement
The ability to quickly move the arms or legs
25 Trunk Strength
The ability to use one's abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing
20 Reaction Time
The ability to quickly respond (with the hand, finger, or foot) to one signal (sound, light, picture, etc.) when it appears
20 Glare Sensitivity
The ability to see objects in the presence of glare or bright lighting
15 Far Vision
The ability to see details at a distance
15 Spatial Orientation
The ability to know one's location in relation to the environment, or to know where other objects are in relation to one's self
15 Sound Localization
The ability to tell the direction from which a sound originated
15 Explosive Strength
The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object
15 Response Orientation
The ability to choose quickly and correctly between two or more movements in response to two or more signals (lights, sounds, pictures, etc.). It includes the speed with which the correct response is started with the hand, foot, or other body parts
10 Rate Control
The ability to time the adjustments of a movement or equipment control in anticipation of changes in the speed and/or direction of a continuously moving object or scene
10 Depth Perception
The ability to judge which of several objects is closer or farther away from the observer, or to judge the distance between an object and the observer
10 Gross Body Equilibrium
The ability to keep or regain one's body balance or stay upright when in an unstable position
10 Dynamic Strength
The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue
The ability to exert one's self physically over long periods of time without getting winded or out of breath
10 Night Vision
The ability to see under low light conditions
5 Peripheral Vision
The ability to see objects or movement of objects to one's side when the eyes are focused forward
5 Dynamic Flexibility
The ability to quickly and repeatedly bend, stretch, twist, or reach out with the body, arms, and/or legs
Work activities elements are ranked by importance.
92 Getting Information Needed to Do the Job
Observing, receiving, and otherwise obtaining information from all relevant sources.
92 Interacting With Computers
Controlling computer functions by using programs, setting up functions, writing software, or otherwise communicating with computer systems.
88 Updating and Using Job-Relevant Knowledge
Keeping up-to-date technically and knowing one's own jobs' and related jobs' functions.
83 Repairing and Maintaining Electrical Equipment
Fixing, servicing, adjusting, regulating, calibrating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
79 Identifying Objects, Actions, and Events
Identifying information received by making estimates or categorizations, recognizing differences or similarities, or sensing changes in circumstances or events.
79 Making Decisions and Solving Problems
Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.
75 Communicating With Other Workers
Providing information to supervisors, fellow workers, and subordinates. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
75 Inspecting Equipment, Structures, or Material
Inspecting or diagnosing equipment, structures, or materials to identify the causes of errors or other problems or defects.
75 Providing Consultation and Advice to Others
Providing consultation and expert advice to management or other groups on technical, systems-related, or process related topics.
71 Monitor Processes, Material, or Surroundings
Monitoring and reviewing information from materials, events, or the environment, often to detect problems or to find out when things are finished.
67 Handling and Moving Objects
Using one's own hands and arms in handling, installing, forming, positioning, and moving materials, or in manipulating things, including the use of keyboards.
67 Analyzing Data or Information
Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.
67 Judging Qualities of Things, Services, or People
Making judgments about or assessing the value, importance, or quality of things or people.
63 Teaching Others
Identifying educational needs, developing formal training programs or classes, and teaching or instructing others.
63 Interpreting Meaning of Information to Others
Translating or explaining what information means and how it can be understood or used to support responses or feedback to others.
58 Coordinating Work and Activities of Others
Coordinating members of a work group to accomplish tasks.
58 Documenting or Recording Information
Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.
54 Communicating With Persons Outside Organization
Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
54 Implementing Ideas or Programs
Conducting or carrying out work procedures and activities in accord with one's own ideas or information provided through directions/instructions for purposes of installing, modifying, preparing, delivering, constructing, integrating, finishing, or completing programs, systems, structures, or products.
50 Guiding, Directing and Motivating Subordinates
Providing guidance and direction to subordinates, including setting performance standards and monitoring subordinates.
46 Organizing, Planning, and Prioritizing
Developing plans to accomplish work, and prioritizing and organizing one's own work.
46 Evaluating Information Against Standards
Evaluating information against a set of standards and verifying that it is correct.
46 Performing Administrative Activities
Approving requests, handling paperwork, and performing day-to-day administrative tasks.
42 Coaching and Developing Others
Identifying developmental needs of others and coaching or otherwise helping others to improve their knowledge or skills.
42 Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.
38 Estimating Needed Characteristics
Estimating the Characteristics of Materials, Products, Events, or Information: Estimating sizes, distances, and quantities, or determining time, costs, resources, or materials needed to perform a work activity.
38 Drafting and Specifying Technical Devices
Providing documentation, detailed instructions, drawings, or specifications to inform others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
33 Thinking Creatively
Originating, inventing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
29 Establishing and Maintaining Relationships
Developing constructive and cooperative working relationships with others.
29 Performing General Physical Activities
Performing physical activities that require moving one's whole body, such as in climbing, lifting, balancing, walking, stooping, where the activities often also require considerable use of the arms and legs, such as in the physical handling of materials.
25 Developing and Building Teams
Encouraging and building mutual trust, respect, and cooperation among team members.
25 Selling or Influencing Others
Convincing others to buy merchandise/goods, or otherwise changing their minds or actions.
25 Assisting and Caring for Others
Providing assistance or personal care to others.
25 Developing Objectives and Strategies
Establishing long range objectives and specifying the strategies and actions to achieve these objectives.
21 Monitoring and Controlling Resources
Monitoring and controlling resources and overseeing the spending of money.
21 Operating Vehicles or Equipment
Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
21 Scheduling Work and Activities
Scheduling events, programs, activities, as well as the work of others.
21 Performing For or Working With Public
Performing for people or dealing directly with the public, including serving persons in restaurants and stores, and receiving clients or guests.
17 Controlling Machines and Processes
Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
13 Repairing and Maintaining Mechanical Equipment
Fixing, servicing, aligning, setting up, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
8 Resolving Conflict or Negotiating with Others
Handling complaints, arbitrating disputes, and resolving grievances, or otherwise negotiating with others.
4 Staffing Organizational Units
Recruiting, interviewing, selecting, hiring, and promoting persons for the organization.
Work context elements are ranked by frequency (F), importance (I), responsibility (R), amount of contact (C), how serious (S), objective vs. subjective (O), automation (A), extent of frustration (E), responsible for health and safety (H), likelihood of injury (L), degree of injury (D) .
100 (F) Indoors
How frequently does this job require the worker to work: Indoors
80 (F) Sitting
How much time in a usual work period does the worker spend: Sitting?
80 (F) Using Hands on Objects, Tools, Controls
How much time in a usual work period does the worker spend: Using hands to handle, control, or feel objects, tools or controls?
76 (I) Importance of Being Exact or Accurate
How important is being very exact or highly accurate in performing this job?
72 (I) Supervise, Coach, Train Others
How important are interactions requiring the worker to: Supervise, coach, train, or develop other employees?
72 (I) Coordinate or Lead Others
How important are interactions requiring the worker to: Coordinate or lead others in accomplishing work activities (not supervision)?
72 (I) Provide a Service to Others
How important are interactions requiring the worker to: Provide a service to others (e.g., customers)?
72 (I) Importance of Being Sure All Is Done
How important is it to be sure that all the details of this job are performed and everything is done completely?
67 (C) Job-Required Social Interaction
How much does this job require the worker to be in contact (face-to-face, by telephone, or otherwise) with others in order to perform it?
67 (A) Degree of Automation
Indicate the level of automation of this job.
48 (I) Deal With External Customers
How important are interactions requiring the worker to: Deal with external customers (e.g., retail sales) or the public in general (e.g., police work)?
48 (I) Persuade Someone to a Course of Action
How important are interactions requiring the worker to: Persuade someone to a course of action (informally) or influence others to buy something (to sell)?
47 (S) Consequence of Error
How serious would the result usually be if the worker made a mistake that was not readily correctable?
45 (F) Standing
How much time in a usual work period does the worker spend: Standing?
43 (E) Frustrating Circumstances
To what extent do frustrating circumstances ("road blocks" to work that are beyond the worker's control) hinder the accomplishment of this job?
43 (R) Responsibility for Outcomes and Results
How responsible is the worker for work outcomes and results of other workers?
40 (F) Making Repetitive Motions
How much time in a usual work period does the worker spend: Making repetitive motions?
36 (I) Importance of Being Aware of New Events
How important is being constantly aware of either frequently changing events (e.g. security guard watching for shoplifters) or infrequent events (e.g. radar operator watching for tornadoes) to performing this job?
36 (I) Take a Position Opposed to Others
How important are interactions requiring the worker to: Take a position opposed to coworkers or others?
36 (I) Pace Determined by Speed of Equipment
How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)
35 (F) Frequency in Conflict Situations
How frequently do the job requirements place the worker in conflict situations?
33 (O) Objective or Subjective Information
How objective or subjective is the information communicated in this job?
30 (F) Deal With Unpleasant or Angry People
How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
30 (F) Kneeling, Crouching or Crawling
How much time in a usual work period does the worker spend: Kneeling, stooping, crouching or crawling?
30 (F) Bending or Twisting the Body
How much time in a usual work period does the worker spend: Bending or twisting the body?
28 (I) Importance of Repeating Same Tasks
How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
25 (F) Walking or Running
How much time in a usual work period does the worker spend: Walking or running?
25 (F) Cramped Work Space, Awkward Positions
How often during a usual work period is the worker exposed to the following conditions: Cramped work space that requires getting into awkward positions?
15 (F) Common Protective or Safety Attire
How often does the worker wear: Common protective or safety attire, such as safety shoes, glasses, gloves, hearing protection, hard-hat, or personal flotation device?
15 (F) Keeping or Regaining Balance
How much time in a usual work period does the worker spend: Keeping or regaining balance?
10 (F) Hazardous Situations
How often does this job require the worker to be exposed to harardous situations? Hazardous Situations involving likely cuts, bites, stings, or minor burns
10 (F) Hazardous Conditions
How often does this job require the worker to be exposed to hazardous conditions? Hazardous Conditions (e.g., high voltage electricity, combustibles, explosives, chemicals; do not include hazardous equipment or situations)
10 (F) Outdoors
How frequently does this job require the worker to work: Outdoors
9 (L) Hazardous Conditions
What is the likelihood that the worker would be injured as a result of being exposed to hazardous conditions while performing this job? Hazardous Conditions (e.g., high voltage electricity, combustibles, explosives, chemicals; do not include hazardous equipment or situations)
8 (D) Hazardous Situations
If injury, due to exposure to hazardous situations, were to occur while performing this job, how serious would be the likely outcome? Hazardous Situations involving likely cuts, bites, stings, or minor burns
8 (D) Hazardous Conditions
If injury, due to exposure to hazardous conditions, were to occur while performing this job, how serious would be the likely outcome? Hazardous Conditions (e.g., high voltage electricity, combustibles, explosives, chemicals; do not include hazardous equipment or situations)
8 (D) Diseases or Infections
If injury, due to exposure to diseases/infection, were to occur while performing this job, how serious would be the likely outcome? Diseases/Infections (e.g., patient care, some laboratory work, sanitation control, etc.)
6 (H) Responsible for Health and Safety of Others
How responsible is the worker for others' health and safety on this job?
6 (L) Hazardous Situations
What is the likelihood that the worker would be injured as a result of being exposed to hazardous situations while performing this job? Hazardous Situations involving likely cuts, bites, stings, or minor burns
5 (F) Sounds or Noise Levels Are Distracting
How often during a usual work period is the worker exposed to the following conditions: Sounds and noise levels that are distracting and uncomfortable?
5 (F) Extremely Bright or Inadequate Lighting
How often during a usual work period is the worker exposed to the following conditions: Extremely bright or inadequate lighting conditions?
5 (F) Very Hot
How often during a usual work period is the worker exposed to the following conditions: Very hot (above 90 F) or very cold (under 32 F) temperatures?
5 (F) Diseases or Infections
How often does this job require the worker to be exposed to diseases/infection? Diseases/Infections (e.g., patient care, some laboratory work, sanitation control, etc.)
5 (F) Contaminants
How often during a usual work period is the worker exposed to the following conditions: Contaminants (pollutants, gases, dust, odors, etc.)?
3 (L) Diseases or Infections
What is the likelihood that the worker would be injured as a result of being exposed to diseases/infections while performing this job? Diseases/Infections (e.g., patient care, some laboratory work, sanitation control, etc.)
Interest elements are ranked by occupational interest.
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
Work values elements are ranked by extent.
69 Achievement-Mean Extent
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
68 Working Conditions-Mean Extent
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
68 Independence-Mean Extent
Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
65 Support-Mean Extent
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
63 Relationships-Mean Extent
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
62 Recognition-Mean Extent
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
Workers on this job plan their work with little supervision
75 Working Conditions
Workers on this job have good working conditions
Workers on this job have steady employment
72 Company Policies and Practices
Workers on this job are treated fairly by the company
Workers on this job get a feeling of accomplishment
Workers on this job try out their own ideas
69 Ability Utilization
Workers on this job make use of their individual abilities
Workers on this job have opportunities for advancement
Workers on this job are paid well in comparison with other workers
Workers on this job are busy all the time
Workers on this job have something different to do every day
66 Moral Values
Workers on this job are never pressured to do things that go against their sense of right and wrong
66 Supervision, Human Relations
Workers on this job have supervisors who back up their workers with management
Workers on this job receive recognition for the work they do
Workers on this job have co-workers who are easy to get along with
59 Social Service
Workers on this job have work where they do things for other people
59 Social Status
Workers on this job are looked up to by others in their company and their community
Workers on this job make decisions on their own
Workers on this job give directions and instructions to others
56 Supervision, Technical
Workers on this job have supervisors who train their workers well
Workers on this job do their work alone
|DOT91 (Dictionary of Occupational Titles):||
031262014 Network Control Operator
032132010 User Support Analyst Supervisor
031132010 Supervisor, Network Control Operators
033162018 Technical Support Specialist
032262010 User Support Analyst
039264010 Microcomputer Support Specialist
|AIM97 (Apprenticeship Information Management):||
|CEN90 (1990 Census Occupations):||
235 Technicians, N.E.C.
064 Computer Systems Analysts and Scientists
|CIP90 (Classification of Instructional Programs):||
110401 Information Sciences and Systems
110701 Computer Science
470101 Electrical and Electronics Equipment Installer and Repairer,
470104 Computer Installer and Repairer
521201 Management Information Systems and Business Data Processing,
521203 Business Systems Analysis and Design
521204 Business Systems Networking and Telecommunications
|GOE93 (Guide for Occupational Exploration):||
050505 Craft Technology: Electrical-Electronic Systems Installation and Repai
110101 Mathematics and Statistics: Data Processing Design
|MOC97 (Military Occupational Codes):||
3C231 Communications-Computer Systems Control
CG Command, Control, & Communic.-System Operator
CJ Command, Control, & Communic.-System Manager
CK Command, Control, & Communic.-Other Vend. App. Spec.
CL Command, Control, & Communic.-Network Comm. Mgr.
CM Command, Control, & Communic.-Other Vend. Syst. Mgr.
3C271 Communications-Computer Systems Control
3C251 Communications-Computer Systems Control
3C000 Communications-Computer Systems Manager
3C072 Communications-Computer Systems Programming
3C071 Communications-Computer Systems Operations
3C051 Communications-Computer Systems Operations
250B Tactical Automated Network Technician
3C031 Communications-Computer Systems Operations
3C011 Communications-Computer Systems Operations
3C291 Communications-Computer Systems Control
3C211 Communications-Computer Systems Control
4099 Data Processing Chief
2735 Information Systems Administrator
4069 Systems Programmer
2750 Small Computer System Specialist
4068 Data Network Technician
4067 Programmer, Ada
9303 Integrated Data Network Exchange Operations and Maintenance
2732 SNAP III Automated Information Systems (AIS) Resource Technician
4025 Network Control Specialist
4066 Small Computer Systems Specialist (Scss)
2510 Network Management Officer
2730 SNAP III System Administrator
4063 Cobol Programmer
|OES98 (Occupational Employment Statistics):||
25104 Computer Support Specialists
|OPM97 (Office of Personnel Management Occupations):||
2608 Electronic Digital Computer Mechanic
0332 Computer Operation
0334 Computer Specialist
|SOC98 (Standard Occupational Classification):||
15-1041 Computer Support Specialists