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CODE: 43017
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TITLE: Sales Agents, Selected Business Services

DEFINITION: Sell selected services, such as building maintenance, credit reporting, bookkeeping, security, printing, and storage space, to businesses. Exclude advertising, insurance, financial, and real estate sales agents.

  • TASKS
  • KNOWLEDGE
  • SKILLS
  • ABILITIES
  • WORK ACTIVITIES
  • WORK CONTEXT
  • INTERESTS
  • WORK VALUES
  • CROSSWALKS


    TASKS:

    1. Personally visits, telephones, or writes prospective and current customers to explain benefits of service or expanded service.

    2. Consults with customers concerning needs and inspects buildings, equipment, and reviews building plans to determine services to be offered.

    3. Writes orders or service contracts for new and current customers and schedules initiation or discontinuance of services.

    4. Analyzes information obtained from prospective client and writes prospectus or recommendations for service.

    5. Computes and quotes prices, fares, and rates and explains details such as routes, regulations, and schedules to customer.

    6. Explains methods for using service or equipment to customer, or assists customer in developing operating procedures for use with service.

    7. Develops prospective customer list from business and telephone directories, telephone inquiries received, business associates, and by observing business establishments.

    8. Reviews past orders and current accounts to generate ideas on expanding services to customers.

    9. Consults with technical staff to obtain information on special problems or current price quotes.

    10. Confers with customers to verify service satisfaction or investigate and resolve customer complaints and other problems.

    11. Writes and distributes sales pamphlets, promotional letters or materials and other advertising aids.

    12. Collects payments on account and records or directs staff to record customer payments received.

    13. Speaks to individuals or groups on behalf of customer to stimulate interest in or use of customer services or products.

    14. Reviews customer accounts and prepares written reports of services rendered, including problems encountered.

    15. Reviews customer inventory records to determine charges for replacement of damaged rentals articles, and recommends discontinuance of service when necessary.

    16. Serves as advertiser or coordinator during hotel function, such as convention or meeting.

    KNOWLEDGE:
    Knowledge elements are ranked by importance.

    95 Sales and Marketing
    Knowledge of principles and methods involved in showing, promoting, and selling products or services. This includes marketing strategies and tactics, product demonstration and sales techniques, and sales control systems

    80 Customer and Personal Service
    Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques

    65 Mathematics
    Knowledge of numbers, their operations, and interrelationships including arithmetic, algebra, geometry, calculus, statistics, and their applications

    65 Administration and Management
    Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This includes strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods

    65 English Language
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

    45 Communications and Media
    Knowledge of media production, communication, and dissemination techniques and methods including alternative ways to inform and entertain via written, oral, and visual media

    45 Economics and Accounting
    Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data

    40 Clerical
    Knowledge of administrative and clerical procedures and systems such as word processing systems, filing and records management systems, stenography and transcription, forms design principles, and other office procedures and terminology

    40 Education and Training
    Knowledge of instructional methods and training techniques including curriculum design principles, learning theory, group and individual teaching techniques, design of individual development plans, and test design principles

    35 Computers and Electronics
    Knowledge of electric circuit boards, processors, chips, and computer hardware and software, including applications and programming

    30 Telecommunications
    Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems

    25 Geography
    Knowledge of various methods for describing the location and distribution of land, sea, and air masses including their physical locations, relationships, and characteristics

    20 Psychology
    Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders

    20 Public Safety and Security
    Knowledge of weaponry, public safety, and security operations, rules, regulations, precautions, prevention, and the protection of people, data, and property

    20 Law, Government and Jurisprudence
    Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process

    15 Therapy and Counseling
    Knowledge of information and techniques needed to rehabilitate physical and mental ailments and to provide career guidance including alternative treatments, rehabilitation equipment and its proper use, and methods to evaluate treatment effects

    15 Production and Processing
    Knowledge of inputs, outputs, raw materials, waste, quality control, costs, and techniques for maximizing the manufacture and distribution of goods

    15 Transportation
    Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including their relative costs, advantages, and limitations

    15 Personnel and Human Resources
    Knowledge of policies and practices involved in personnel/human resource functions. This includes recruitment, selection, training, and promotion regulations and procedures; compensation and benefits packages; labor relations and negotiation strategies; and personnel information systems

    15 Mechanical
    Knowledge of machines and tools, including their designs, uses, benefits, repair, and maintenance

    15 Design
    Knowledge of design techniques, principles, tools and instruments involved in the production and use of precision technical plans, blueprints, drawings, and models

    15 Sociology and Anthropology
    Knowledge of group behavior and dynamics, societal trends and influences, cultures, their history, migrations, ethnicity, and origins

    10 Philosophy and Theology
    Knowledge of different philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, and practices, and their impact on human culture

    10 Building and Construction
    Knowledge of materials, methods, and the appropriate tools to construct objects, structures, and buildings

    5 Physics
    Knowledge and prediction of physical principles, laws, and applications including air, water, material dynamics, light, atomic principles, heat, electric theory, earth formations, and meteorological and related natural phenomena

    5 Engineering and Technology
    Knowledge of equipment, tools, mechanical devices, and their uses to produce motion, light, power, technology, and other applications

    SKILLS:
    Skills elements are ranked by importance.

    85 Speaking
    Talking to others to effectively convey information

    75 Writing
    Communicating effectively with others in writing as indicated by the needs of the audience

    75 Persuasion
    Persuading others to approach things differently

    70 Reading Comprehension
    Understanding written sentences and paragraphs in work related documents

    70 Negotiation
    Bringing others together and trying to reconcile differences

    65 Idea Generation
    Generating a number of different approaches to problems

    60 Active Listening
    Listening to what other people are saying and asking questions as appropriate

    60 Judgment and Decision Making
    Weighing the relative costs and benefits of a potential action

    55 Information Organization
    Finding ways to structure or classify multiple pieces of information

    55 Mathematics
    Using mathematics to solve problems

    55 Social Perceptiveness
    Being aware of others' reactions and understanding why they react the way they do

    55 Information Gathering
    Knowing how to find information and identifying essential information

    55 Idea Evaluation
    Evaluating the likely success of an idea in relation to the demands of the situation

    55 Problem Identification
    Identifying the nature of problems

    50 Service Orientation
    Actively looking for ways to help people

    50 Identification of Key Causes
    Identifying the things that must be changed to achieve a goal

    45 Solution Appraisal
    Observing and evaluating the outcomes of a problem solution to identify lessons learned or redirect efforts

    45 Implementation Planning
    Developing approaches for implementing an idea

    45 Time Management
    Managing one's own time and the time of others

    45 Critical Thinking
    Using logic and analysis to identify the strengths and weaknesses of different approaches

    45 Coordination
    Adjusting actions in relation to others' actions

    40 Visioning
    Developing an image of how a system should work under ideal conditions

    40 Identifying Downstream Consequences
    Determining the long-term outcomes of a change in operations

    40 Management of Material Resources
    Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work

    40 Active Learning
    Working with new material or information to grasp its implications

    40 Monitoring
    Assessing how well one is doing when learning or doing something

    35 Operations Analysis
    Analyzing needs and product requirements to create a design

    35 Synthesis/Reorganization
    Reorganizing information to get a better approach to problems or tasks

    30 Systems Perception
    Determining when important changes have occurred in a system or are likely to occur

    30 Instructing
    Teaching others how to do something

    30 Equipment Selection
    Determining the kind of tools and equipment needed to do a job

    25 Management of Financial Resources
    Determining how money will be spent to get the work done, and accounting for these expenditures

    25 Product Inspection
    Inspecting and evaluating the quality of products

    20 Systems Evaluation
    Looking at many indicators of system performance, taking into account their accuracy

    15 Learning Strategies
    Using multiple approaches when learning or teaching new things

    15 Operation and Control
    Controlling operations of equipment or systems

    10 Science
    Using scientific methods to solve problems

    10 Technology Design
    Generating or adapting equipment and technology to serve user needs

    5 Management of Personnel Resources
    Motivating, developing, and directing people as they work, identifying the best people for the job

    5 Equipment Maintenance
    Performing routine maintenance and determining when and what kind of maintenance is needed

    5 Installation
    Installing equipment, machines, wiring, or programs to meet specifications

    5 Operation Monitoring
    Watching gauges, dials, or other indicators to make sure a machine is working properly

    5 Testing
    Conducting tests to determine whether equipment, software, or procedures are operating as expected

    5 Programming
    Writing computer programs for various purposes .

    ABILITIES:
    Abilities elements are ranked by importance.

    95 Oral Expression
    The ability to communicate information and ideas in speaking so others will understand

    90 Oral Comprehension
    The ability to listen to and understand information and ideas presented through spoken words and sentences

    80 Written Comprehension
    The ability to read and understand information and ideas presented in writing

    75 Written Expression
    The ability to communicate information and ideas in writing so others will understand

    70 Speech Clarity
    The ability to speak clearly so that it is understandable to a listener

    60 Originality
    The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem

    60 Memorization
    The ability to remember information such as words, numbers, pictures, and procedures

    55 Problem Sensitivity
    The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

    55 Near Vision
    The ability to see details of objects at a close range (within a few feet of the observer)

    55 Number Facility
    The ability to add, subtract, multiply, or divide quickly and correctly

    50 Fluency of Ideas
    The ability to come up with a number of ideas about a given topic. It concerns the number of ideas produced and not the quality, correctness, or creativity of the ideas.

    50 Deductive Reasoning
    The ability to apply general rules to specific problems to come up with logical answers. It involves deciding if an answer makes sense.

    45 Speech Recognition
    The ability to identify and understand the speech of another person

    40 Information Ordering
    The ability to correctly follow a given rule or set of rules in order to arrange things or actions in a certain order. The things or actions can include numbers, letters, words, pictures, procedures, sentences, and mathematical or logical operations.

    40 Category Flexibility
    The ability to produce many rules so that each rule tells how to group (or combine) a set of things in a different way.

    40 Inductive Reasoning
    The ability to combine separate pieces of information, or specific answers to problems, to form general rules or conclusions. It includes coming up with a logical explanation for why a series of seemingly unrelated events occur together.

    40 Mathematical Reasoning
    The ability to understand and organize a problem and then to select a mathematical method or formula to solve the problem

    35 Trunk Strength
    The ability to use one's abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing

    35 Time Sharing
    The ability to efficiently shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)

    35 Selective Attention
    The ability to concentrate and not be distracted while performing a task over a period of time

    35 Far Vision
    The ability to see details at a distance

    25 Wrist-Finger Speed
    The ability to make fast, simple, repeated movements of the fingers, hands, and wrists

    25 Manual Dexterity
    The ability to quickly make coordinated movements of one hand, a hand together with its arm, or two hands to grasp, manipulate, or assemble objects

    25 Perceptual Speed
    The ability to quickly and accurately compare letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object

    25 Multilimb Coordination
    The ability to coordinate movements of two or more limbs together (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the body is in motion

    20 Auditory Attention
    The ability to focus on a single source of auditory (hearing) information in the presence of other distracting sounds

    20 Spatial Orientation
    The ability to know one's location in relation to the environment, or to know where other objects are in relation to one's self

    20 Speed of Closure
    The ability to quickly make sense of information that seems to be without meaning or organization. It involves quickly combining and organizing different pieces of information into a meaningful pattern

    20 Gross Body Coordination
    The ability to coordinate the movement of the arms, legs, and torso together in activities where the whole body is in motion

    20 Arm-Hand Steadiness
    The ability to keep the hand and arm steady while making an arm movement or while holding the arm and hand in one position

    20 Visualization
    The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged

    15 Extent Flexibility
    The ability to bend, stretch, twist, or reach out with the body, arms, and/or legs

    15 Response Orientation
    The ability to choose quickly and correctly between two or more movements in response to two or more signals (lights, sounds, pictures, etc.). It includes the speed with which the correct response is started with the hand, foot, or other body parts

    15 Hearing Sensitivity
    The ability to detect or tell the difference between sounds that vary over broad ranges of pitch and loudness

    15 Reaction Time
    The ability to quickly respond (with the hand, finger, or foot) to one signal (sound, light, picture, etc.) when it appears

    15 Depth Perception
    The ability to judge which of several objects is closer or farther away from the observer, or to judge the distance between an object and the observer

    15 Finger Dexterity
    The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

    15 Dynamic Strength
    The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue

    10 Glare Sensitivity
    The ability to see objects in the presence of glare or bright lighting

    10 Stamina
    The ability to exert one's self physically over long periods of time without getting winded or out of breath

    10 Flexibility of Closure
    The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material

    10 Speed of Limb Movement
    The ability to quickly move the arms or legs

    5 Explosive Strength
    The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object

    5 Static Strength
    The ability to exert maximum muscle force to lift, push, pull, or carry objects

    5 Control Precision
    The ability to quickly and repeatedly make precise adjustments in moving the controls of a machine or vehicle to exact positions

    5 Gross Body Equilibrium
    The ability to keep or regain one's body balance or stay upright when in an unstable position

    5 Visual Color Discrimination
    The ability to match or detect differences between colors, including shades of color and brightness

    5 Night Vision
    The ability to see under low light conditions

    5 Rate Control
    The ability to time the adjustments of a movement or equipment control in anticipation of changes in the speed and/or direction of a continuously moving object or scene

    5 Sound Localization
    The ability to tell the direction from which a sound originated

    5 Dynamic Flexibility
    The ability to quickly and repeatedly bend, stretch, twist, or reach out with the body, arms, and/or legs

    WORK ACTIVITIES:
    Work activities elements are ranked by importance.

    100 Selling or Influencing Others
    Convincing others to buy merchandise/goods, or otherwise changing their minds or actions.

    90 Communicating With Persons Outside Organization
    Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.

    85 Establishing and Maintaining Relationships
    Developing constructive and cooperative working relationships with others.

    75 Getting Information Needed to Do the Job
    Observing, receiving, and otherwise obtaining information from all relevant sources.

    60 Documenting or Recording Information
    Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.

    60 Analyzing Data or Information
    Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.

    60 Providing Consultation and Advice to Others
    Providing consultation and expert advice to management or other groups on technical, systems-related, or process related topics.

    60 Judging Qualities of Things, Services, or People
    Making judgments about or assessing the value, importance, or quality of things or people.

    55 Updating and Using Job-Relevant Knowledge
    Keeping up-to-date technically and knowing one's own jobs' and related jobs' functions.

    55 Making Decisions and Solving Problems
    Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.

    55 Interpreting Meaning of Information to Others
    Translating or explaining what information means and how it can be understood or used to support responses or feedback to others.

    55 Estimating Needed Characteristics
    Estimating the Characteristics of Materials, Products, Events, or Information: Estimating sizes, distances, and quantities, or determining time, costs, resources, or materials needed to perform a work activity.

    55 Resolving Conflict or Negotiating with Others
    Handling complaints, arbitrating disputes, and resolving grievances, or otherwise negotiating with others.

    50 Processing Information
    Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.

    50 Assisting and Caring for Others
    Providing assistance or personal care to others.

    50 Performing For or Working With Public
    Performing for people or dealing directly with the public, including serving persons in restaurants and stores, and receiving clients or guests.

    50 Implementing Ideas or Programs
    Conducting or carrying out work procedures and activities in accord with one's own ideas or information provided through directions/instructions for purposes of installing, modifying, preparing, delivering, constructing, integrating, finishing, or completing programs, systems, structures, or products.

    50 Identifying Objects, Actions, and Events
    Identifying information received by making estimates or categorizations, recognizing differences or similarities, or sensing changes in circumstances or events.

    50 Organizing, Planning, and Prioritizing
    Developing plans to accomplish work, and prioritizing and organizing one's own work.

    50 Communicating With Other Workers
    Providing information to supervisors, fellow workers, and subordinates. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.

    40 Thinking Creatively
    Originating, inventing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

    40 Evaluating Information Against Standards
    Evaluating information against a set of standards and verifying that it is correct.

    35 Performing Administrative Activities
    Approving requests, handling paperwork, and performing day-to-day administrative tasks.

    35 Monitor Processes, Material, or Surroundings
    Monitoring and reviewing information from materials, events, or the environment, often to detect problems or to find out when things are finished.

    30 Inspecting Equipment, Structures, or Material
    Inspecting or diagnosing equipment, structures, or materials to identify the causes of errors or other problems or defects.

    30 Developing Objectives and Strategies
    Establishing long range objectives and specifying the strategies and actions to achieve these objectives.

    25 Monitoring and Controlling Resources
    Monitoring and controlling resources and overseeing the spending of money.

    25 Handling and Moving Objects
    Using one's own hands and arms in handling, installing, forming, positioning, and moving materials, or in manipulating things, including the use of keyboards.

    25 Scheduling Work and Activities
    Scheduling events, programs, activities, as well as the work of others.

    25 Coordinating Work and Activities of Others
    Coordinating members of a work group to accomplish tasks.

    25 Interacting With Computers
    Controlling computer functions by using programs, setting up functions, writing software, or otherwise communicating with computer systems.

    20 Teaching Others
    Identifying educational needs, developing formal training programs or classes, and teaching or instructing others.

    15 Performing General Physical Activities
    Performing physical activities that require moving one's whole body, such as in climbing, lifting, balancing, walking, stooping, where the activities often also require considerable use of the arms and legs, such as in the physical handling of materials.

    10 Controlling Machines and Processes
    Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

    10 Drafting and Specifying Technical Devices
    Providing documentation, detailed instructions, drawings, or specifications to inform others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

    5 Repairing and Maintaining Mechanical Equipment
    Fixing, servicing, aligning, setting up, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

    5 Repairing and Maintaining Electrical Equipment
    Fixing, servicing, adjusting, regulating, calibrating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.

    5 Coaching and Developing Others
    Identifying developmental needs of others and coaching or otherwise helping others to improve their knowledge or skills.

    5 Operating Vehicles or Equipment
    Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.

    WORK CONTEXT:
    Work context elements are ranked by frequency (F), importance (I), responsibility (R), amount of contact (C), how serious (S), objective vs. subjective (O), automation (A), extent of frustration (E), responsible for health and safety (H), likelihood of injury (L), degree of injury (D) .

    96 (I) Deal With External Customers
    How important are interactions requiring the worker to: Deal with external customers (e.g., retail sales) or the public in general (e.g., police work)?

    96 (I) Persuade Someone to a Course of Action
    How important are interactions requiring the worker to: Persuade someone to a course of action (informally) or influence others to buy something (to sell)?

    88 (I) Provide a Service to Others
    How important are interactions requiring the worker to: Provide a service to others (e.g., customers)?

    80 (C) Job-Required Social Interaction
    How much does this job require the worker to be in contact (face-to-face, by telephone, or otherwise) with others in order to perform it?

    75 (F) Sitting
    How much time in a usual work period does the worker spend: Sitting?

    68 (I) Importance of Being Sure All Is Done
    How important is it to be sure that all the details of this job are performed and everything is done completely?

    68 (I) Importance of Being Exact or Accurate
    How important is being very exact or highly accurate in performing this job?

    65 (F) Indoors
    How frequently does this job require the worker to work: Indoors

    50 (F) Walking or Running
    How much time in a usual work period does the worker spend: Walking or running?

    50 (F) Using Hands on Objects, Tools, Controls
    How much time in a usual work period does the worker spend: Using hands to handle, control, or feel objects, tools or controls?

    50 (S) Consequence of Error
    How serious would the result usually be if the worker made a mistake that was not readily correctable?

    45 (F) Standing
    How much time in a usual work period does the worker spend: Standing?

    44 (I) Importance of Being Aware of New Events
    How important is being constantly aware of either frequently changing events (e.g. security guard watching for shoplifters) or infrequent events (e.g. radar operator watching for tornadoes) to performing this job?

    43 (E) Frustrating Circumstances
    To what extent do frustrating circumstances ("road blocks" to work that are beyond the worker's control) hinder the accomplishment of this job?

    37 (O) Objective or Subjective Information
    How objective or subjective is the information communicated in this job?

    35 (F) Making Repetitive Motions
    How much time in a usual work period does the worker spend: Making repetitive motions?

    35 (F) Frequency in Conflict Situations
    How frequently do the job requirements place the worker in conflict situations?

    35 (F) Outdoors
    How frequently does this job require the worker to work: Outdoors

    31 (R) Responsibility for Outcomes and Results
    How responsible is the worker for work outcomes and results of other workers?

    30 (F) Deal With Physically Aggressive People
    How frequently does this job require the worker to deal with physical aggression of violent individuals?

    25 (F) Deal With Unpleasant or Angry People
    How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?

    24 (I) Take a Position Opposed to Others
    How important are interactions requiring the worker to: Take a position opposed to coworkers or others?

    24 (I) Importance of Repeating Same Tasks
    How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?

    24 (I) Coordinate or Lead Others
    How important are interactions requiring the worker to: Coordinate or lead others in accomplishing work activities (not supervision)?

    20 (F) Bending or Twisting the Body
    How much time in a usual work period does the worker spend: Bending or twisting the body?

    20 (A) Degree of Automation
    Indicate the level of automation of this job.

    17 (H) Responsible for Health and Safety of Others
    How responsible is the worker for others' health and safety on this job?

    16 (I) Pace Determined by Speed of Equipment
    How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)

    15 (F) Hazardous Situations
    How often does this job require the worker to be exposed to harardous situations? Hazardous Situations involving likely cuts, bites, stings, or minor burns

    15 (F) Hazardous Conditions
    How often does this job require the worker to be exposed to hazardous conditions? Hazardous Conditions (e.g., high voltage electricity, combustibles, explosives, chemicals; do not include hazardous equipment or situations)

    15 (F) Kneeling, Crouching or Crawling
    How much time in a usual work period does the worker spend: Kneeling, stooping, crouching or crawling?

    15 (F) Sounds or Noise Levels Are Distracting
    How often during a usual work period is the worker exposed to the following conditions: Sounds and noise levels that are distracting and uncomfortable?

    15 (F) Very Hot
    How often during a usual work period is the worker exposed to the following conditions: Very hot (above 90 F) or very cold (under 32 F) temperatures?

    15 (F) Extremely Bright or Inadequate Lighting
    How often during a usual work period is the worker exposed to the following conditions: Extremely bright or inadequate lighting conditions?

    15 (F) Hazardous Equipment
    How often does this job require the worker to be exposed to harardous equipment? Hazardous Equipment (e.g., saws, machinery/mechanical parts include exposure to vehicular traffic, but not driving a vehicle)

    12 (I) Supervise, Coach, Train Others
    How important are interactions requiring the worker to: Supervise, coach, train, or develop other employees?

    10 (F) Climbing Ladders, Scaffolds, Poles, etc.
    How much time in a usual work period does the worker spend: Climbing ladders, scaffolds, poles, etc?

    10 (F) Contaminants
    How often during a usual work period is the worker exposed to the following conditions: Contaminants (pollutants, gases, dust, odors, etc.)?

    10 (F) Keeping or Regaining Balance
    How much time in a usual work period does the worker spend: Keeping or regaining balance?

    8 (D) Hazardous Conditions
    If injury, due to exposure to hazardous conditions, were to occur while performing this job, how serious would be the likely outcome? Hazardous Conditions (e.g., high voltage electricity, combustibles, explosives, chemicals; do not include hazardous equipment or situations)

    8 (D) Hazardous Situations
    If injury, due to exposure to hazardous situations, were to occur while performing this job, how serious would be the likely outcome? Hazardous Situations involving likely cuts, bites, stings, or minor burns

    8 (D) Hazardous Equipment
    If injury, due to exposure to hazardous equipment, were to occur while performing this job, how serious would be the likely outcome? Hazardous Equipment (e.g., saws, machinery/mechanical parts include exposure to vehicular traffic, but not driving a vehicle)

    6 (L) Hazardous Situations
    What is the likelihood that the worker would be injured as a result of being exposed to hazardous situations while performing this job? Hazardous Situations involving likely cuts, bites, stings, or minor burns

    6 (L) Hazardous Equipment
    What is the likelihood that the worker would be injured as a result of being exposed to hazardous equipment while performing this job? Hazardous Equipment (e.g., saws, machinery/mechanical parts include exposure to vehicular traffic, but not driving a vehicle)

    6 (L) Hazardous Conditions
    What is the likelihood that the worker would be injured as a result of being exposed to hazardous conditions while performing this job? Hazardous Conditions (e.g., high voltage electricity, combustibles, explosives, chemicals; do not include hazardous equipment or situations)

    5 (F) Specialized Protective or Safety Attire
    How often does the worker wear: Specialized protective or safety attire, such as breathing apparatus, safety harness, full protection suit, or radiation protection?

    5 (F) Common Protective or Safety Attire
    How often does the worker wear: Common protective or safety attire, such as safety shoes, glasses, gloves, hearing protection, hard-hat, or personal flotation device?

    5 (F) High Places
    How often does this job require the worker to be exposed to high places? High Places (e.g., heights above 8 feet on ladders, poles, scaffolding, catwalks, etc.)

    5 (F) Diseases or Infections
    How often does this job require the worker to be exposed to diseases/infection? Diseases/Infections (e.g., patient care, some laboratory work, sanitation control, etc.)

    5 (F) Cramped Work Space, Awkward Positions
    How often during a usual work period is the worker exposed to the following conditions: Cramped work space that requires getting into awkward positions?

    5 (F) Whole Body Vibration
    How often during a usual work period is the worker exposed to the following conditions: Whole body vibration (e.g., operating a jackhammer or earthmoving equipment)?

    INTERESTS:
    Interest elements are ranked by occupational interest.

    94 Enterprising
    Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

    61 Conventional
    Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

    56 Social
    Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

    33 Investigative
    Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

    28 Artistic
    Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

    22 Realistic
    Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

    WORK VALUES:
    Work values elements are ranked by extent.

    66 Achievement-Mean Extent
    Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

    66 Independence-Mean Extent
    Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

    61 Working Conditions-Mean Extent
    Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

    58 Recognition-Mean Extent
    Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

    56 Relationships-Mean Extent
    Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

    50 Support-Mean Extent
    Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

    72 Working Conditions
    Workers on this job have good working conditions

    72 Responsibility
    Workers on this job make decisions on their own

    69 Autonomy
    Workers on this job plan their work with little supervision

    66 Achievement
    Workers on this job get a feeling of accomplishment

    66 Ability Utilization
    Workers on this job make use of their individual abilities

    66 Compensation
    Workers on this job are paid well in comparison with other workers

    66 Activity
    Workers on this job are busy all the time

    66 Variety
    Workers on this job have something different to do every day

    63 Advancement
    Workers on this job have opportunities for advancement

    63 Recognition
    Workers on this job receive recognition for the work they do

    63 Social Status
    Workers on this job are looked up to by others in their company and their community

    59 Moral Values
    Workers on this job are never pressured to do things that go against their sense of right and wrong

    59 Co-workers
    Workers on this job have co-workers who are easy to get along with

    56 Company Policies and Practices
    Workers on this job are treated fairly by the company

    56 Creativity
    Workers on this job try out their own ideas

    53 Security
    Workers on this job have steady employment

    50 Supervision, Human Relations
    Workers on this job have supervisors who back up their workers with management

    50 Social Service
    Workers on this job have work where they do things for other people

    44 Independence
    Workers on this job do their work alone

    44 Authority
    Workers on this job give directions and instructions to others

    44 Supervision, Technical
    Workers on this job have supervisors who train their workers well

    CROSSWALKS:
    DOT91 (Dictionary of Occupational Titles): 259257018 Service Representative, Elevators, Escalators, and Dumbwaiters
    259157014 Sales Representative, Hotel Services
    259357038 Tobacco-Warehouse Agent
    254357018 Sales Representative, Printing
    252257010 Traffic Agent
    259257022 Sales Representative, Security Systems
    251357026 Sales Representative, Herbicide Service
    236252010 Representative, Personal Service
    165157010 Song Plugger
    299357010 Linen Controller
    250357022 Sales Representative
    251157014 Sales Representative, Data Processing Services
    251257014 Sales Agent, Psychological Tests and Industrial Relations
    251357010 Sales Agent, Business Services
    251357022 Sales Representative, Franchise
    259357030 Sales Representative, Weather-Forecasting Service
    253257010 Sales Representative, Telephone Services
    252357014 Sales Representative, Shipping Services
    253157010 Communications Consultant
    252357010 Crating-and-Moving Estimator
    253357010 Sales Representative, Public Utilities
    251357018 Sales Agent, Pest Control Service

    AIM97 (Apprenticeship Information Management): No crosswalks

    CEN90 (1990 Census Occupations): 257 Sales Occupations, Other Business Services

    CIP90 (Classification of Instructional Programs): 020408 Plant Protection (Pest Management)
    080204 Business Services Marketing Operations
    080706 General Selling Skills and Sales Operations
    010501 Agricultural Supplies Retailing and Wholesaling
    080901 Hospitality and Recreation Marketing Operations, General
    080902 Hotel/Motel Services Marketing Operations
    020401 Plant Sciences, General
    520702 Franchise Operation
    520902 Hotel/Motel and Restaurant Management

    GOE93 (Guide for Occupational Exploration): 050206 Managerial Work: Mechanical: Services
    080101 Sales Technology: Technical Sales
    080208 General Sales: Soliciting-Selling
    080102 Sales Technology: Intangible Sales
    080206 General Sales: Services

    MOC97 (Military Occupational Codes): No crosswalks

    OES98 (Occupational Employment Statistics): 43017 Sales Agents, Selected Business Services

    OPM97 (Office of Personnel Management Occupations): No crosswalks

    SOC98 (Standard Occupational Classification): No crosswalks


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    Revised 20-Aug-15

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