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TITLE(s): BAGGAGE-AND-MAIL AGENT (r.r. trans.) Supervises and coordinates activities of workers engaged in loading and unloading mail and baggage: Coordinates work schedules in accordance with train schedules to ensure that transfer of mail and luggage is completed in allotted time. Assigns duties to workers. Observes workers serving passengers to ensure workers are courteous and helpful. Supervises workers sorting, loading, and unloading sacks of mail. Notifies STATION AGENT (r.r. trans.) I when transfer of mail and baggage has been completed following prescribed rules and regulations. Recommends new methods of transferring mail and luggage onto and from trains. Reviews workflow and production charts to determine need for additional workers. GOE: 05.12.01 STRENGTH: L GED: R4 M3 L3 SVP: 6 DLU: 77 ONET CROSSWALK: 51002A First-Line Supervisors, Customer Service | |||||||||||||||||||||||||||||||||||
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