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TITLE: First-Line Supervisors, Administrative Support

DEFINITION: Supervise and coordinate activities of workers involved in providing administrative support.



    1. Supervises and coordinates activities of workers engaged in clerical or administrative support activities.

    2. Plans, prepares, and revises work schedules and duty assignments according to budget allotments, customer needs, problems, work-loads, and statistical forecasts.

    3. Evaluates subordinate job performance and conformance to regulations, and recommends appropriate personnel action.

    4. Oversees, coordinates, or performs activities associated with shipping, receiving, distribution, and transportation.

    5. Verifies completeness and accuracy of subordinates' work, computations, and records.

    6. Interviews, selects, and discharges employees.

    7. Consults with supervisor and other personnel to resolve problems, such as equipment performance, output quality, and work schedules.

    8. Reviews records and reports pertaining to such activities as production, operation, pay roll, customer accounts, and shipping.

    9. Trains employees in work and safety procedures and company policies.

    10. Participates in work of subordinates to facilitate productivity or overcome difficult aspects of work.

    11. Examines procedures and recommends changes to save time, labor, and other costs and to improve quality control and operating efficiency.

    12. Maintains records of such matters as inventory, personnel, orders, supplies, and machine maintenance.

    13. Identifies and resolves discrepancies or errors.

    14. Compiles reports and information required by management or governmental agencies.

    15. Plans layout of stockroom, warehouse, or other storage areas, considering turnover, size, weight, and related factors pertaining to items stored.

    16. Inspects equipment for defects and notifies maintenance personnel or outside service contractors for repairs.

    17. Analyzes financial activities of establishment or department and assists in planning budget.

    18. Computes figures, such as balances, totals, and commissions.

    19. Requisitions supplies.

    Knowledge elements are ranked by importance.

    83 Administration and Management
    Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This includes strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods

    71 Clerical
    Knowledge of administrative and clerical procedures and systems such as word processing systems, filing and records management systems, stenography and transcription, forms design principles, and other office procedures and terminology

    63 English Language
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

    58 Mathematics
    Knowledge of numbers, their operations, and interrelationships including arithmetic, algebra, geometry, calculus, statistics, and their applications

    58 Personnel and Human Resources
    Knowledge of policies and practices involved in personnel/human resource functions. This includes recruitment, selection, training, and promotion regulations and procedures; compensation and benefits packages; labor relations and negotiation strategies; and personnel information systems

    58 Education and Training
    Knowledge of instructional methods and training techniques including curriculum design principles, learning theory, group and individual teaching techniques, design of individual development plans, and test design principles

    54 Economics and Accounting
    Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data

    54 Psychology
    Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders

    54 Transportation
    Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including their relative costs, advantages, and limitations

    54 Customer and Personal Service
    Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques

    50 Law, Government and Jurisprudence
    Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process

    46 Public Safety and Security
    Knowledge of weaponry, public safety, and security operations, rules, regulations, precautions, prevention, and the protection of people, data, and property

    38 Computers and Electronics
    Knowledge of electric circuit boards, processors, chips, and computer hardware and software, including applications and programming

    38 Production and Processing
    Knowledge of inputs, outputs, raw materials, waste, quality control, costs, and techniques for maximizing the manufacture and distribution of goods

    38 Telecommunications
    Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems

    38 Communications and Media
    Knowledge of media production, communication, and dissemination techniques and methods including alternative ways to inform and entertain via written, oral, and visual media

    29 Mechanical
    Knowledge of machines and tools, including their designs, uses, benefits, repair, and maintenance

    21 Geography
    Knowledge of various methods for describing the location and distribution of land, sea, and air masses including their physical locations, relationships, and characteristics

    21 Engineering and Technology
    Knowledge of equipment, tools, mechanical devices, and their uses to produce motion, light, power, technology, and other applications

    17 Philosophy and Theology
    Knowledge of different philosophical systems and religions, including their basic principles, values, ethics, ways of thinking, customs, and practices, and their impact on human culture

    17 Design
    Knowledge of design techniques, principles, tools and instruments involved in the production and use of precision technical plans, blueprints, drawings, and models

    8 Physics
    Knowledge and prediction of physical principles, laws, and applications including air, water, material dynamics, light, atomic principles, heat, electric theory, earth formations, and meteorological and related natural phenomena

    8 Medicine and Dentistry
    Knowledge of the information and techniques needed to diagnose and treat injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures

    8 Therapy and Counseling
    Knowledge of information and techniques needed to rehabilitate physical and mental ailments and to provide career guidance including alternative treatments, rehabilitation equipment and its proper use, and methods to evaluate treatment effects

    8 Sales and Marketing
    Knowledge of principles and methods involved in showing, promoting, and selling products or services. This includes marketing strategies and tactics, product demonstration and sales techniques, and sales control systems

    8 Sociology and Anthropology
    Knowledge of group behavior and dynamics, societal trends and influences, cultures, their history, migrations, ethnicity, and origins

    4 Chemistry
    Knowledge of the composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods

    Skills elements are ranked by importance.

    83 Management of Personnel Resources
    Motivating, developing, and directing people as they work, identifying the best people for the job

    79 Time Management
    Managing one's own time and the time of others

    79 Speaking
    Talking to others to effectively convey information

    75 Monitoring
    Assessing how well one is doing when learning or doing something

    75 Reading Comprehension
    Understanding written sentences and paragraphs in work related documents

    71 Coordination
    Adjusting actions in relation to others' actions

    67 Active Listening
    Listening to what other people are saying and asking questions as appropriate

    67 Critical Thinking
    Using logic and analysis to identify the strengths and weaknesses of different approaches

    67 Problem Identification
    Identifying the nature of problems

    63 Instructing
    Teaching others how to do something

    63 Social Perceptiveness
    Being aware of others' reactions and understanding why they react the way they do

    63 Writing
    Communicating effectively with others in writing as indicated by the needs of the audience

    58 Implementation Planning
    Developing approaches for implementing an idea

    58 Judgment and Decision Making
    Weighing the relative costs and benefits of a potential action

    54 Information Organization
    Finding ways to structure or classify multiple pieces of information

    54 Idea Generation
    Generating a number of different approaches to problems

    54 Idea Evaluation
    Evaluating the likely success of an idea in relation to the demands of the situation

    54 Learning Strategies
    Using multiple approaches when learning or teaching new things

    50 Visioning
    Developing an image of how a system should work under ideal conditions

    50 Information Gathering
    Knowing how to find information and identifying essential information

    46 Product Inspection
    Inspecting and evaluating the quality of products

    46 Identification of Key Causes
    Identifying the things that must be changed to achieve a goal

    46 Management of Financial Resources
    Determining how money will be spent to get the work done, and accounting for these expenditures

    46 Systems Perception
    Determining when important changes have occurred in a system or are likely to occur

    46 Systems Evaluation
    Looking at many indicators of system performance, taking into account their accuracy

    46 Mathematics
    Using mathematics to solve problems

    46 Solution Appraisal
    Observing and evaluating the outcomes of a problem solution to identify lessons learned or redirect efforts

    42 Management of Material Resources
    Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work

    38 Identifying Downstream Consequences
    Determining the long-term outcomes of a change in operations

    33 Active Learning
    Working with new material or information to grasp its implications

    33 Persuasion
    Persuading others to approach things differently

    33 Operations Analysis
    Analyzing needs and product requirements to create a design

    33 Synthesis/Reorganization
    Reorganizing information to get a better approach to problems or tasks

    33 Equipment Selection
    Determining the kind of tools and equipment needed to do a job

    25 Service Orientation
    Actively looking for ways to help people

    25 Negotiation
    Bringing others together and trying to reconcile differences

    17 Testing
    Conducting tests to determine whether equipment, software, or procedures are operating as expected

    17 Operation and Control
    Controlling operations of equipment or systems

    8 Troubleshooting
    Determining what is causing an operating error and deciding what to do about it

    8 Operation Monitoring
    Watching gauges, dials, or other indicators to make sure a machine is working properly

    8 Science
    Using scientific methods to solve problems

    4 Installation
    Installing equipment, machines, wiring, or programs to meet specifications

    4 Equipment Maintenance
    Performing routine maintenance and determining when and what kind of maintenance is needed .

    Abilities elements are ranked by importance.

    100 Oral Expression
    The ability to communicate information and ideas in speaking so others will understand

    92 Oral Comprehension
    The ability to listen to and understand information and ideas presented through spoken words and sentences

    92 Written Expression
    The ability to communicate information and ideas in writing so others will understand

    83 Written Comprehension
    The ability to read and understand information and ideas presented in writing

    79 Near Vision
    The ability to see details of objects at a close range (within a few feet of the observer)

    79 Speech Clarity
    The ability to speak clearly so that it is understandable to a listener

    71 Number Facility
    The ability to add, subtract, multiply, or divide quickly and correctly

    71 Mathematical Reasoning
    The ability to understand and organize a problem and then to select a mathematical method or formula to solve the problem

    67 Fluency of Ideas
    The ability to come up with a number of ideas about a given topic. It concerns the number of ideas produced and not the quality, correctness, or creativity of the ideas.

    67 Time Sharing
    The ability to efficiently shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)

    67 Inductive Reasoning
    The ability to combine separate pieces of information, or specific answers to problems, to form general rules or conclusions. It includes coming up with a logical explanation for why a series of seemingly unrelated events occur together.

    67 Information Ordering
    The ability to correctly follow a given rule or set of rules in order to arrange things or actions in a certain order. The things or actions can include numbers, letters, words, pictures, procedures, sentences, and mathematical or logical operations.

    67 Category Flexibility
    The ability to produce many rules so that each rule tells how to group (or combine) a set of things in a different way.

    67 Deductive Reasoning
    The ability to apply general rules to specific problems to come up with logical answers. It involves deciding if an answer makes sense.

    58 Memorization
    The ability to remember information such as words, numbers, pictures, and procedures

    58 Selective Attention
    The ability to concentrate and not be distracted while performing a task over a period of time

    58 Problem Sensitivity
    The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

    58 Speech Recognition
    The ability to identify and understand the speech of another person

    54 Trunk Strength
    The ability to use one's abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing

    50 Originality
    The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem

    50 Perceptual Speed
    The ability to quickly and accurately compare letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object

    50 Wrist-Finger Speed
    The ability to make fast, simple, repeated movements of the fingers, hands, and wrists

    46 Visualization
    The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged

    46 Finger Dexterity
    The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

    42 Speed of Closure
    The ability to quickly make sense of information that seems to be without meaning or organization. It involves quickly combining and organizing different pieces of information into a meaningful pattern

    42 Manual Dexterity
    The ability to quickly make coordinated movements of one hand, a hand together with its arm, or two hands to grasp, manipulate, or assemble objects

    42 Auditory Attention
    The ability to focus on a single source of auditory (hearing) information in the presence of other distracting sounds

    42 Extent Flexibility
    The ability to bend, stretch, twist, or reach out with the body, arms, and/or legs

    42 Spatial Orientation
    The ability to know one's location in relation to the environment, or to know where other objects are in relation to one's self

    38 Response Orientation
    The ability to choose quickly and correctly between two or more movements in response to two or more signals (lights, sounds, pictures, etc.). It includes the speed with which the correct response is started with the hand, foot, or other body parts

    33 Static Strength
    The ability to exert maximum muscle force to lift, push, pull, or carry objects

    33 Arm-Hand Steadiness
    The ability to keep the hand and arm steady while making an arm movement or while holding the arm and hand in one position

    29 Reaction Time
    The ability to quickly respond (with the hand, finger, or foot) to one signal (sound, light, picture, etc.) when it appears

    25 Flexibility of Closure
    The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material

    25 Far Vision
    The ability to see details at a distance

    25 Stamina
    The ability to exert one's self physically over long periods of time without getting winded or out of breath

    25 Multilimb Coordination
    The ability to coordinate movements of two or more limbs together (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the body is in motion

    21 Speed of Limb Movement
    The ability to quickly move the arms or legs

    21 Peripheral Vision
    The ability to see objects or movement of objects to one's side when the eyes are focused forward

    21 Control Precision
    The ability to quickly and repeatedly make precise adjustments in moving the controls of a machine or vehicle to exact positions

    17 Sound Localization
    The ability to tell the direction from which a sound originated

    17 Glare Sensitivity
    The ability to see objects in the presence of glare or bright lighting

    17 Night Vision
    The ability to see under low light conditions

    17 Gross Body Equilibrium
    The ability to keep or regain one's body balance or stay upright when in an unstable position

    13 Dynamic Strength
    The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue

    13 Depth Perception
    The ability to judge which of several objects is closer or farther away from the observer, or to judge the distance between an object and the observer

    13 Explosive Strength
    The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object

    13 Visual Color Discrimination
    The ability to match or detect differences between colors, including shades of color and brightness

    8 Gross Body Coordination
    The ability to coordinate the movement of the arms, legs, and torso together in activities where the whole body is in motion

    8 Hearing Sensitivity
    The ability to detect or tell the difference between sounds that vary over broad ranges of pitch and loudness

    Work activities elements are ranked by importance.

    92 Coordinating Work and Activities of Others
    Coordinating members of a work group to accomplish tasks.

    88 Guiding, Directing and Motivating Subordinates
    Providing guidance and direction to subordinates, including setting performance standards and monitoring subordinates.

    83 Establishing and Maintaining Relationships
    Developing constructive and cooperative working relationships with others.

    83 Performing Administrative Activities
    Approving requests, handling paperwork, and performing day-to-day administrative tasks.

    83 Coaching and Developing Others
    Identifying developmental needs of others and coaching or otherwise helping others to improve their knowledge or skills.

    83 Getting Information Needed to Do the Job
    Observing, receiving, and otherwise obtaining information from all relevant sources.

    79 Staffing Organizational Units
    Recruiting, interviewing, selecting, hiring, and promoting persons for the organization.

    79 Communicating With Other Workers
    Providing information to supervisors, fellow workers, and subordinates. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.

    79 Organizing, Planning, and Prioritizing
    Developing plans to accomplish work, and prioritizing and organizing one's own work.

    79 Documenting or Recording Information
    Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.

    75 Evaluating Information Against Standards
    Evaluating information against a set of standards and verifying that it is correct.

    75 Scheduling Work and Activities
    Scheduling events, programs, activities, as well as the work of others.

    71 Making Decisions and Solving Problems
    Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.

    71 Analyzing Data or Information
    Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.

    71 Resolving Conflict or Negotiating with Others
    Handling complaints, arbitrating disputes, and resolving grievances, or otherwise negotiating with others.

    67 Judging Qualities of Things, Services, or People
    Making judgments about or assessing the value, importance, or quality of things or people.

    67 Estimating Needed Characteristics
    Estimating the Characteristics of Materials, Products, Events, or Information: Estimating sizes, distances, and quantities, or determining time, costs, resources, or materials needed to perform a work activity.

    67 Developing and Building Teams
    Encouraging and building mutual trust, respect, and cooperation among team members.

    67 Interacting With Computers
    Controlling computer functions by using programs, setting up functions, writing software, or otherwise communicating with computer systems.

    67 Processing Information
    Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.

    63 Identifying Objects, Actions, and Events
    Identifying information received by making estimates or categorizations, recognizing differences or similarities, or sensing changes in circumstances or events.

    63 Interpreting Meaning of Information to Others
    Translating or explaining what information means and how it can be understood or used to support responses or feedback to others.

    58 Implementing Ideas or Programs
    Conducting or carrying out work procedures and activities in accord with one's own ideas or information provided through directions/instructions for purposes of installing, modifying, preparing, delivering, constructing, integrating, finishing, or completing programs, systems, structures, or products.

    58 Developing Objectives and Strategies
    Establishing long range objectives and specifying the strategies and actions to achieve these objectives.

    58 Monitoring and Controlling Resources
    Monitoring and controlling resources and overseeing the spending of money.

    58 Updating and Using Job-Relevant Knowledge
    Keeping up-to-date technically and knowing one's own jobs' and related jobs' functions.

    54 Monitor Processes, Material, or Surroundings
    Monitoring and reviewing information from materials, events, or the environment, often to detect problems or to find out when things are finished.

    54 Teaching Others
    Identifying educational needs, developing formal training programs or classes, and teaching or instructing others.

    54 Providing Consultation and Advice to Others
    Providing consultation and expert advice to management or other groups on technical, systems-related, or process related topics.

    46 Thinking Creatively
    Originating, inventing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

    42 Assisting and Caring for Others
    Providing assistance or personal care to others.

    38 Handling and Moving Objects
    Using one's own hands and arms in handling, installing, forming, positioning, and moving materials, or in manipulating things, including the use of keyboards.

    33 Performing General Physical Activities
    Performing physical activities that require moving one's whole body, such as in climbing, lifting, balancing, walking, stooping, where the activities often also require considerable use of the arms and legs, such as in the physical handling of materials.

    33 Inspecting Equipment, Structures, or Material
    Inspecting or diagnosing equipment, structures, or materials to identify the causes of errors or other problems or defects.

    29 Communicating With Persons Outside Organization
    Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.

    25 Selling or Influencing Others
    Convincing others to buy merchandise/goods, or otherwise changing their minds or actions.

    13 Controlling Machines and Processes
    Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

    8 Drafting and Specifying Technical Devices
    Providing documentation, detailed instructions, drawings, or specifications to inform others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

    8 Repairing and Maintaining Electrical Equipment
    Fixing, servicing, adjusting, regulating, calibrating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.

    8 Performing For or Working With Public
    Performing for people or dealing directly with the public, including serving persons in restaurants and stores, and receiving clients or guests.

    4 Repairing and Maintaining Mechanical Equipment
    Fixing, servicing, aligning, setting up, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

    4 Operating Vehicles or Equipment
    Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.

    Work context elements are ranked by frequency (F), importance (I), responsibility (R), amount of contact (C), how serious (S), objective vs. subjective (O), automation (A), extent of frustration (E), responsible for health and safety (H), likelihood of injury (L), degree of injury (D) .

    96 (F) Indoors
    How frequently does this job require the worker to work: Indoors

    93 (I) Supervise, Coach, Train Others
    How important are interactions requiring the worker to: Supervise, coach, train, or develop other employees?

    79 (F) Sitting
    How much time in a usual work period does the worker spend: Sitting?

    77 (I) Importance of Being Sure All Is Done
    How important is it to be sure that all the details of this job are performed and everything is done completely?

    77 (I) Importance of Being Exact or Accurate
    How important is being very exact or highly accurate in performing this job?

    75 (C) Job-Required Social Interaction
    How much does this job require the worker to be in contact (face-to-face, by telephone, or otherwise) with others in order to perform it?

    71 (R) Responsibility for Outcomes and Results
    How responsible is the worker for work outcomes and results of other workers?

    70 (I) Coordinate or Lead Others
    How important are interactions requiring the worker to: Coordinate or lead others in accomplishing work activities (not supervision)?

    60 (I) Importance of Being Aware of New Events
    How important is being constantly aware of either frequently changing events (e.g. security guard watching for shoplifters) or infrequent events (e.g. radar operator watching for tornadoes) to performing this job?

    50 (E) Frustrating Circumstances
    To what extent do frustrating circumstances ("road blocks" to work that are beyond the worker's control) hinder the accomplishment of this job?

    50 (F) Standing
    How much time in a usual work period does the worker spend: Standing?

    50 (S) Consequence of Error
    How serious would the result usually be if the worker made a mistake that was not readily correctable?

    46 (F) Walking or Running
    How much time in a usual work period does the worker spend: Walking or running?

    44 (O) Objective or Subjective Information
    How objective or subjective is the information communicated in this job?

    42 (A) Degree of Automation
    Indicate the level of automation of this job.

    42 (F) Frequency in Conflict Situations
    How frequently do the job requirements place the worker in conflict situations?

    40 (I) Take a Position Opposed to Others
    How important are interactions requiring the worker to: Take a position opposed to coworkers or others?

    38 (F) Deal With Unpleasant or Angry People
    How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?

    33 (H) Responsible for Health and Safety of Others
    How responsible is the worker for others' health and safety on this job?

    29 (F) Making Repetitive Motions
    How much time in a usual work period does the worker spend: Making repetitive motions?

    29 (F) Using Hands on Objects, Tools, Controls
    How much time in a usual work period does the worker spend: Using hands to handle, control, or feel objects, tools or controls?

    25 (F) Kneeling, Crouching or Crawling
    How much time in a usual work period does the worker spend: Kneeling, stooping, crouching or crawling?

    23 (I) Importance of Repeating Same Tasks
    How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?

    23 (I) Pace Determined by Speed of Equipment
    How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)

    23 (I) Persuade Someone to a Course of Action
    How important are interactions requiring the worker to: Persuade someone to a course of action (informally) or influence others to buy something (to sell)?

    23 (I) Provide a Service to Others
    How important are interactions requiring the worker to: Provide a service to others (e.g., customers)?

    21 (F) Contaminants
    How often during a usual work period is the worker exposed to the following conditions: Contaminants (pollutants, gases, dust, odors, etc.)?

    20 (I) Deal With External Customers
    How important are interactions requiring the worker to: Deal with external customers (e.g., retail sales) or the public in general (e.g., police work)?

    17 (F) Sounds or Noise Levels Are Distracting
    How often during a usual work period is the worker exposed to the following conditions: Sounds and noise levels that are distracting and uncomfortable?

    17 (F) Bending or Twisting the Body
    How much time in a usual work period does the worker spend: Bending or twisting the body?

    17 (F) Extremely Bright or Inadequate Lighting
    How often during a usual work period is the worker exposed to the following conditions: Extremely bright or inadequate lighting conditions?

    13 (F) Hazardous Situations
    How often does this job require the worker to be exposed to harardous situations? Hazardous Situations involving likely cuts, bites, stings, or minor burns

    13 (F) Special Uniform
    How often does the worker wear: A special uniform, such as that of a commercial pilot, nurse, police officer, or military personnel?

    13 (F) Common Protective or Safety Attire
    How often does the worker wear: Common protective or safety attire, such as safety shoes, glasses, gloves, hearing protection, hard-hat, or personal flotation device?

    13 (F) Outdoors
    How frequently does this job require the worker to work: Outdoors

    10 (D) Hazardous Situations
    If injury, due to exposure to hazardous situations, were to occur while performing this job, how serious would be the likely outcome? Hazardous Situations involving likely cuts, bites, stings, or minor burns

    8 (F) Hazardous Equipment
    How often does this job require the worker to be exposed to harardous equipment? Hazardous Equipment (e.g., saws, machinery/mechanical parts include exposure to vehicular traffic, but not driving a vehicle)

    8 (F) Cramped Work Space, Awkward Positions
    How often during a usual work period is the worker exposed to the following conditions: Cramped work space that requires getting into awkward positions?

    8 (F) Climbing Ladders, Scaffolds, Poles, etc.
    How much time in a usual work period does the worker spend: Climbing ladders, scaffolds, poles, etc?

    8 (F) Keeping or Regaining Balance
    How much time in a usual work period does the worker spend: Keeping or regaining balance?

    7 (D) Hazardous Equipment
    If injury, due to exposure to hazardous equipment, were to occur while performing this job, how serious would be the likely outcome? Hazardous Equipment (e.g., saws, machinery/mechanical parts include exposure to vehicular traffic, but not driving a vehicle)

    7 (L) Hazardous Equipment
    What is the likelihood that the worker would be injured as a result of being exposed to hazardous equipment while performing this job? Hazardous Equipment (e.g., saws, machinery/mechanical parts include exposure to vehicular traffic, but not driving a vehicle)

    7 (L) Hazardous Situations
    What is the likelihood that the worker would be injured as a result of being exposed to hazardous situations while performing this job? Hazardous Situations involving likely cuts, bites, stings, or minor burns

    4 (F) High Places
    How often does this job require the worker to be exposed to high places? High Places (e.g., heights above 8 feet on ladders, poles, scaffolding, catwalks, etc.)

    4 (F) Hazardous Conditions
    How often does this job require the worker to be exposed to hazardous conditions? Hazardous Conditions (e.g., high voltage electricity, combustibles, explosives, chemicals; do not include hazardous equipment or situations)

    4 (F) Very Hot
    How often during a usual work period is the worker exposed to the following conditions: Very hot (above 90 F) or very cold (under 32 F) temperatures?

    3 (D) Hazardous Conditions
    If injury, due to exposure to hazardous conditions, were to occur while performing this job, how serious would be the likely outcome? Hazardous Conditions (e.g., high voltage electricity, combustibles, explosives, chemicals; do not include hazardous equipment or situations)

    2 (L) Hazardous Conditions
    What is the likelihood that the worker would be injured as a result of being exposed to hazardous conditions while performing this job? Hazardous Conditions (e.g., high voltage electricity, combustibles, explosives, chemicals; do not include hazardous equipment or situations)

    Interest elements are ranked by occupational interest.

    89 Enterprising
    Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

    67 Conventional
    Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

    50 Social
    Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

    33 Realistic
    Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

    22 Artistic
    Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

    22 Investigative
    Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

    Work values elements are ranked by extent.

    73 Independence-Mean Extent
    Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

    70 Achievement-Mean Extent
    Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

    66 Recognition-Mean Extent
    Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

    65 Working Conditions-Mean Extent
    Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

    64 Relationships-Mean Extent
    Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

    61 Support-Mean Extent
    Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

    81 Authority
    Workers on this job give directions and instructions to others

    78 Autonomy
    Workers on this job plan their work with little supervision

    78 Activity
    Workers on this job are busy all the time

    75 Responsibility
    Workers on this job make decisions on their own

    75 Working Conditions
    Workers on this job have good working conditions

    72 Ability Utilization
    Workers on this job make use of their individual abilities

    69 Achievement
    Workers on this job get a feeling of accomplishment

    69 Security
    Workers on this job have steady employment

    66 Moral Values
    Workers on this job are never pressured to do things that go against their sense of right and wrong

    66 Creativity
    Workers on this job try out their own ideas

    66 Co-workers
    Workers on this job have co-workers who are easy to get along with

    66 Company Policies and Practices
    Workers on this job are treated fairly by the company

    66 Variety
    Workers on this job have something different to do every day

    63 Compensation
    Workers on this job are paid well in comparison with other workers

    63 Advancement
    Workers on this job have opportunities for advancement

    63 Supervision, Technical
    Workers on this job have supervisors who train their workers well

    59 Social Status
    Workers on this job are looked up to by others in their company and their community

    59 Recognition
    Workers on this job receive recognition for the work they do

    59 Social Service
    Workers on this job have work where they do things for other people

    56 Supervision, Human Relations
    Workers on this job have supervisors who back up their workers with management

    38 Independence
    Workers on this job do their work alone

    DOT91 (Dictionary of Occupational Titles): 922137010 Senior-Commissary Agent
    959137010 Dispatcher, Chief, Service or Work
    959137018 Order Dispatcher, Chief
    789137010 Boxing-and-Pressing Supervisor
    229137014 Yard Supervisor
    217132010 Proof-Machine-Operator Supervisor
    221137018 Supervisor, Production Control
    203132010 Supervisor, Telegraphic-Typewriter Operators
    209137010 Mailroom Supervisor
    239137026 Supervisor, Public Message Service
    249137030 Supervisor, Real-Estate Office
    239137018 Route Supervisor
    248137010 Booking Supervisor
    222137030 Shipping-and-Receiving Supervisor
    239132010 Supervisor, Telephone Clerks
    206137010 Supervisor, Files
    216132014 Supervisor, Securities Vault
    210132010 Supervisor, Audit Clerks
    213132010 Supervisor, Computer Operations
    222137022 Mailroom Supervisor
    243137010 Supervisor, Mails
    222137018 Magazine Supervisor
    216137010 Cost-and-Sales-Record Supervisor
    203137014 Typing Section Chief
    248137014 Purchasing-and-Claims Supervisor
    381137014 Supervisor, Central Supply
    203132014 Supervisor, Transcribing Operators
    203137010 Supervisor, Word Processing
    222137010 Film-Vault Supervisor
    109137010 Shelving Supervisor
    221132010 Chief Clerk, Measurement Department
    229137010 Sack-Department Supervisor
    222137034 Stock Supervisor
    211137018 Supervisor, Money-Room
    292137010 Coin-Machine-Collector Supervisor
    215137014 Supervisor, Payroll
    202132010 Supervisor, Steno Pool
    222137050 Vault Cashier
    230137014 Supervisor, Delivery Department
    215137018 Supervisor, Force Adjustment
    209137018 Supervisor, Agency Appointments
    209132010 Supervisor, Personnel Clerks
    219137010 Field Cashier
    239137022 Service Observer, Chief
    375137022 Secretary of Police
    215137010 Crew Scheduler, Chief
    207137010 Chief Clerk, Print Shop
    235132014 Communication-Center Coordinator
    221137010 Control Clerk, Head
    235137010 Telephone Operator, Chief
    216132010 Supervisor, Accounting Clerks
    219132022 Supervisor, Underwriting Clerks
    222137038 Stock-Control Supervisor
    219132014 Supervisor, Trust Accounts
    222137042 Supervisor, Assembly Stock
    222137046 Tool-Crib Supervisor
    214137018 Rate Supervisor
    219132010 Supervisor, Policy-Change Clerks
    209137026 Supervisor, Marking Room
    221137014 Supervisor, Production Clerks

    AIM97 (Apprenticeship Information Management): No crosswalks

    CEN90 (1990 Census Occupations): 389 Administrative Support Occupations, N.E.C.
    304 Supervisors, Computer Equipment Operators
    305 Supervisors, Financial Records Processing
    303 Supervisors, General Office
    307 Supervisors, Distribution, Scheduling and Adjusting Clerks
    306 Chief Communications Operators

    CIP90 (Classification of Instructional Programs): 110301 Data Processing Tech./Technician
    520204 Office Supervision and Management
    520201 Business Administration and Management, General
    520203 Logistics and Materials Management
    200301 Clothing, Apparel and Textile Workers and Managers, General
    520205 Operations Management and Supervision
    430103 Criminal Justice/Law Enforcement Administration
    080709 General Distribution Operations
    200303 Commercial Garment and Apparel Worker
    521201 Management Information Systems and Business Data Processing,
    521205 Business Computer Facilities Operator

    GOE93 (Guide for Occupational Exploration): 070501 Records Processing: Coordinating and Scheduling
    070601 Clerical Machine Operation: Computer Operation
    050902 Material Control: Estimating, Scheduling, and Record Keeping
    070406 Oral Communications: Switchboard Services
    070602 Clerical Machine Operation: Keyboard Machine Operation
    050901 Material Control: Shipping, Receiving, and Stock Checking
    070405 Oral Communications: Information Transmitting and Receiving
    051201 Elemental Work: Mechanical: Supervision
    060201 Production Work: Supervision
    070702 Clerical Handling: Sorting and Distrubtion
    110204 Educational and Library Services: Library Services
    070203 Mathematical Detail: Statistical Reporting and Analysis
    070703 Clerical Handling: General Clerical Work
    050903 Material Control: Verifying, Recording, and Marking
    070104 Administrative Detail: Financial Work
    070202 Mathematical Detail: Accounting
    070205 Mathematical Detail: Payroll and Timekeeping
    070504 Records Processing: Routing and Distribution
    051005 Crafts: Reproduction
    070102 Administrative Detail: Administration
    070503 Records Processing: Record Preparation and Maintenance
    070201 Mathematical Detail: Bookkeeping and Auditing

    MOC97 (Military Occupational Codes): 1370 Warehouse and Storage Officer
    1913 Stores Officer
    1935 Ships Store Officer
    9715 ADP Production Officer
    1935 Ships Store Officer
    1370 Warehouse and Storage Officer
    9715 ADP Production Officer
    1913 Stores Officer
    1530 Stock Control Officer, Requirements
    1515 Inventory Control Methods Officer
    1515 Inventory Control Methods Officer
    1530 Stock Control Officer, Requirements
    2T071 Traffic Management
    55B Ammunition Specialist
    74C Record Telecommunications Operator-Maintainer
    2S072 Supply Systems Analysis
    2S071 Supply Management
    EB Marine Environment-Explosives Handling-Team Supervis.
    74G Telecommunications Computer Operator-Maintainer
    EA Marine Environment-Explosives Handling- Hatch Suprvsr
    3S072 Personnel System Management (PSM)
    53C Systems Automation Acquisition
    4A171 Medical Materiel
    71L Administrative Specialist
    73C Finance Specialist
    73D Accounting Specialist
    SK Storekeeper
    4A191 Medical Materiel
    74B Information Systems Operator-Analyst
    3A071 Information Management
    4A100 Medical Materiel Manager
    3S071 Personnel
    92A Automated Logistical Specialist
    92Y Unit Supply Specialist
    75H Personnel Services Specialist
    920A Property Accounting Technician
    920B Supply Systems Technician
    1C072 Operations Resource Management
    3E000 Civil Engineer Manager
    8M000 Postal
    GM Gunner's Mate
    75F Personnel Information System Management Specialist
    76J Medical Supply Specialist
    6F070 Financial Management And Services
    93P Aviation Operations Specialist
    74Z Information Systems Chief
    910A Ammunition Technician
    49 Explosive Loading
    420A Military Personnel Technician
    3C171 Radio Communications Systems
    DP Data Processing Technicians
    0161 Postal Clerk
    4038 Data Control Specialist
    4099 Data Processing Chief
    GM Gunner's Mates
    3441 Naf Audit Technician
    8013 Naval Aviation Logistics Command Management Information System (NALCOMIS) Supply Data Base Administrator (DBA)
    3432 Disbursing Technician
    4034 Computer Operator
    CTO Cryptologic Technician Communications
    PC Postal Clerks
    DK Disbursing Clerks
    4025 Network Control Specialist
    3451 Fiscal/Budget Technician
    2311 Ammunition Technician
    7041 Aviation Operations Specialist
    0481 Landing Support Specialist
    AC Air Traffic Controllers
    0193 Personnel/Administrative Chief
    2820 SNAP II Supply and Financial Management (SFM) Functional Area Supervisor
    2340 Ammunition Officer
    0431 Embarkation/Logistics And Combat Service Support (Css) Specialist
    3043 Supply Administration And Operations Clerk
    AK Aviation Storekeepers
    2549 Communication Center Chief
    2340 Ammunition Officer
    SK Storekeepers
    PN Personnelmen
    3051 Warehouse Clerk
    2542 Communication Center Operator

    OES98 (Occupational Employment Statistics): 51002 First-Line Supervisors and Managers/Supervisors - Clerical and Adminis

    OPM97 (Office of Personnel Management Occupations): 2151 Dispatching
    2144 Cargo Scheduling
    1897 Customs Aid
    2102 Transportation Clerk and Assistant
    1981 Agricultural Commodity Aid
    2003 Supply Program Management
    2001 General Supply
    2010 Inventory Management
    2005 Supply Clerical and Technician
    2161 Marine Cargo
    1106 Procurement Clerical and Technician
    0388 Cryptographic Equipment Operation
    6912 Materials Examining and Identifying
    0501 Financial Administration and Program
    0027 Crop Insurance Administration
    6967 Personal Flight Equipment Handling
    6910 Materials Expediting
    1046 Language Clerical
    0086 Security Clerical and Assistance
    0026 Park Technician
    1152 Production Control
    1107 Property Disposal Clerical and Technician
    0394 Communications Clerical
    9991 Supply Officer
    0390 Telecommunications Processing
    0998 Claims Clerical
    0540 Voucher Examining
    0622 Medical Supply Aide and Technician
    0593 Insurance Accounts
    0590 Time and Leave
    0561 Budget Clerical and Assistance
    0547 Benefit-Payment Roll
    0503 Financial Clerical and Assistance
    0544 Civilian Pay
    0392 General Telecommunications
    0525 Accounting Technician
    6701 Misc Manufacture & Repair Shop Operation
    0510 Accounting
    5424 Weighing Machine Operating
    6904 Tools and Parts Attending
    6907 Materials Handler
    0545 Military Pay
    0305 Mail and File
    0326 Office Automation Clerical and Assistance
    0399 Administration and Office Support Student Trainee
    0322 Clerk-Typist
    0319 Closed Microphone Reporting
    0316 Clerk-Dictating Machine Transcribing
    0313 Work Unit Supervising
    0385 Teletypist
    0309 Correspondence Clerk
    0332 Computer Operation
    0304 Information Receptionist
    0303 Miscellaneous Clerk and Assistant
    0302 Messenger
    3511 Laboratory Working
    0134 Intelligence Aid and Clerk
    0204 Military Personnel Clerical and Technician
    0203 Personnel Clerical and Assistance
    0312 Clerk-Stenographer and Reporter
    0356 Data Transcriber
    0382 Telephone Operating
    0362 Electric Accounting Machine Project Planning
    0361 Equal Opportunity Assistance
    0360 Equal Opportunity Compliance
    1531 Statistical Assistant
    0359 Electric Accounting Machine Operation
    0357 Coding
    0342 Support Services Administration
    0351 Printing Clerical
    0350 Equipment Operator
    0344 Management and Program Clerical and Assistance

    SOC98 (Standard Occupational Classification): 43-1011 First-Line Supervisors/Managers of Office and Administrative Support Workers

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