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TITLE: First-Line Supervisors/Managers of Hospitality and Personal Service Workers
DEFINITION: Directly supervise and coordinate activities of hospitality and personal service workers. Manager/Supervisors are generally found in smaller establishments where they perform both supervisory and management functions, such as accounting, marketing, and personnel work, and may also engage in the same hospitality and personal service work as the workers they supervise. Exclude work leaders who spend 20 percent or more of their time at tasks similar to those of employees under their supervision and include them in the occupations which are most closely related to their specific duties.
1. Supervises and coordinates activities of workers engaged in lodging and personal services.
2. Observes and evaluates workers' appearance and performance to ensure quality service and compliance with specifications.
3. Assigns work schedules, following work requirements, to ensure quality and timely delivery of services.
4. Trains workers in proper operational procedures and functions, and explains company policy.
5. Resolves customer complaints regarding worker performance and services rendered.
6. Collaborates with personnel to plan and develop programs of events, schedules of activities, and menus.
7. Analyzes and records personnel and operational data and writes activity reports.
8. Inspects work areas and operating equipment to ensure conformance to established standards.
9. Requisitions supplies, equipment, and designated services, to ensure quality and timely service and efficient operations.
10. Informs workers about interests of specific groups.
11. Furnishes customers with information on events and activities.
Knowledge elements are ranked by importance.
90 Administration and Management
Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This includes strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods
75 Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques
55 English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
55 Personnel and Human Resources
Knowledge of policies and practices involved in personnel/human resource functions. This includes recruitment, selection, training, and promotion regulations and procedures; compensation and benefits packages; labor relations and negotiation strategies; and personnel information systems
50 Education and Training
Knowledge of instructional methods and training techniques including curriculum design principles, learning theory, group and individual teaching techniques, design of individual development plans, and test design principles
30 Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data
Knowledge of numbers, their operations, and interrelationships including arithmetic, algebra, geometry, calculus, statistics, and their applications
Knowledge of administrative and clerical procedures and systems such as word processing systems, filing and records management systems, stenography and transcription, forms design principles, and other office procedures and terminology
Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems
15 Sociology and Anthropology
Knowledge of group behavior and dynamics, societal trends and influences, cultures, their history, migrations, ethnicity, and origins
15 Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods including alternative ways to inform and entertain via written, oral, and visual media
10 Law, Government and Jurisprudence
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process
Knowledge of various methods for describing the location and distribution of land, sea, and air masses including their physical locations, relationships, and characteristics
10 Computers and Electronics
Knowledge of electric circuit boards, processors, chips, and computer hardware and software, including applications and programming
Knowledge of machines and tools, including their designs, uses, benefits, repair, and maintenance
5 Sales and Marketing
Knowledge of principles and methods involved in showing, promoting, and selling products or services. This includes marketing strategies and tactics, product demonstration and sales techniques, and sales control systems
5 Food Production
Knowledge of techniques and equipment for planting, growing, and harvesting of food for consumption including crop rotation methods, animal husbandry, and food storage/handling techniques
5 Engineering and Technology
Knowledge of equipment, tools, mechanical devices, and their uses to produce motion, light, power, technology, and other applications
5 Production and Processing
Knowledge of inputs, outputs, raw materials, waste, quality control, costs, and techniques for maximizing the manufacture and distribution of goods
Knowledge and prediction of physical principles, laws, and applications including air, water, material dynamics, light, atomic principles, heat, electric theory, earth formations, and meteorological and related natural phenomena
Knowledge of the composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including their relative costs, advantages, and limitations
5 Medicine and Dentistry
Knowledge of the information and techniques needed to diagnose and treat injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures
5 Therapy and Counseling
Knowledge of information and techniques needed to rehabilitate physical and mental ailments and to provide career guidance including alternative treatments, rehabilitation equipment and its proper use, and methods to evaluate treatment effects
5 Foreign Language
Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation
5 Public Safety and Security
Knowledge of weaponry, public safety, and security operations, rules, regulations, precautions, prevention, and the protection of people, data, and property
Skills elements are ranked by importance.
85 Problem Identification
Identifying the nature of problems
85 Time Management
Managing one's own time and the time of others
Adjusting actions in relation to others' actions
80 Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job
75 Identification of Key Causes
Identifying the things that must be changed to achieve a goal
Teaching others how to do something
75 Service Orientation
Actively looking for ways to help people
70 Reading Comprehension
Understanding written sentences and paragraphs in work related documents
70 Active Listening
Listening to what other people are saying and asking questions as appropriate
Talking to others to effectively convey information
70 Product Inspection
Inspecting and evaluating the quality of products
Communicating effectively with others in writing as indicated by the needs of the audience
65 Social Perceptiveness
Being aware of others' reactions and understanding why they react the way they do
65 Information Gathering
Knowing how to find information and identifying essential information
65 Implementation Planning
Developing approaches for implementing an idea
60 Critical Thinking
Using logic and analysis to identify the strengths and weaknesses of different approaches
Assessing how well one is doing when learning or doing something
55 Learning Strategies
Using multiple approaches when learning or teaching new things
55 Idea Evaluation
Evaluating the likely success of an idea in relation to the demands of the situation
55 Judgment and Decision Making
Weighing the relative costs and benefits of a potential action
50 Systems Evaluation
Looking at many indicators of system performance, taking into account their accuracy
50 Active Learning
Working with new material or information to grasp its implications
50 Information Organization
Finding ways to structure or classify multiple pieces of information
Developing an image of how a system should work under ideal conditions
Persuading others to approach things differently
50 Management of Material Resources
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work
50 Idea Generation
Generating a number of different approaches to problems
50 Solution Appraisal
Observing and evaluating the outcomes of a problem solution to identify lessons learned or redirect efforts
50 Systems Perception
Determining when important changes have occurred in a system or are likely to occur
45 Identifying Downstream Consequences
Determining the long-term outcomes of a change in operations
Using mathematics to solve problems
Bringing others together and trying to reconcile differences
Reorganizing information to get a better approach to problems or tasks
30 Operations Analysis
Analyzing needs and product requirements to create a design
25 Management of Financial Resources
Determining how money will be spent to get the work done, and accounting for these expenditures
25 Operation Monitoring
Watching gauges, dials, or other indicators to make sure a machine is working properly
25 Equipment Selection
Determining the kind of tools and equipment needed to do a job
25 Operation and Control
Controlling operations of equipment or systems
Determining what is causing an operating error and deciding what to do about it
15 Technology Design
Generating or adapting equipment and technology to serve user needs
Installing equipment, machines, wiring, or programs to meet specifications
10 Equipment Maintenance
Performing routine maintenance and determining when and what kind of maintenance is needed
Repairing machines or systems using the needed tools
Conducting tests to determine whether equipment, software, or procedures are operating as expected
Using scientific methods to solve problems .
Abilities elements are ranked by importance.
85 Oral Expression
The ability to communicate information and ideas in speaking so others will understand
75 Near Vision
The ability to see details of objects at a close range (within a few feet of the observer)
65 Information Ordering
The ability to correctly follow a given rule or set of rules in order to arrange things or actions in a certain order. The things or actions can include numbers, letters, words, pictures, procedures, sentences, and mathematical or logical operations.
65 Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences
60 Time Sharing
The ability to efficiently shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
60 Perceptual Speed
The ability to quickly and accurately compare letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object
60 Speech Clarity
The ability to speak clearly so that it is understandable to a listener
60 Deductive Reasoning
The ability to apply general rules to specific problems to come up with logical answers. It involves deciding if an answer makes sense.
60 Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
55 Selective Attention
The ability to concentrate and not be distracted while performing a task over a period of time
50 Inductive Reasoning
The ability to combine separate pieces of information, or specific answers to problems, to form general rules or conclusions. It includes coming up with a logical explanation for why a series of seemingly unrelated events occur together.
50 Written Expression
The ability to communicate information and ideas in writing so others will understand
45 Written Comprehension
The ability to read and understand information and ideas presented in writing
40 Speed of Closure
The ability to quickly make sense of information that seems to be without meaning or organization. It involves quickly combining and organizing different pieces of information into a meaningful pattern
35 Flexibility of Closure
The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material
35 Trunk Strength
The ability to use one's abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing
The ability to remember information such as words, numbers, pictures, and procedures
35 Far Vision
The ability to see details at a distance
35 Response Orientation
The ability to choose quickly and correctly between two or more movements in response to two or more signals (lights, sounds, pictures, etc.). It includes the speed with which the correct response is started with the hand, foot, or other body parts
35 Fluency of Ideas
The ability to come up with a number of ideas about a given topic. It concerns the number of ideas produced and not the quality, correctness, or creativity of the ideas.
The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem
30 Category Flexibility
The ability to produce many rules so that each rule tells how to group (or combine) a set of things in a different way.
The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged
30 Speech Recognition
The ability to identify and understand the speech of another person
30 Auditory Attention
The ability to focus on a single source of auditory (hearing) information in the presence of other distracting sounds
30 Spatial Orientation
The ability to know one's location in relation to the environment, or to know where other objects are in relation to one's self
25 Reaction Time
The ability to quickly respond (with the hand, finger, or foot) to one signal (sound, light, picture, etc.) when it appears
25 Hearing Sensitivity
The ability to detect or tell the difference between sounds that vary over broad ranges of pitch and loudness
25 Number Facility
The ability to add, subtract, multiply, or divide quickly and correctly
25 Mathematical Reasoning
The ability to understand and organize a problem and then to select a mathematical method or formula to solve the problem
20 Manual Dexterity
The ability to quickly make coordinated movements of one hand, a hand together with its arm, or two hands to grasp, manipulate, or assemble objects
20 Extent Flexibility
The ability to bend, stretch, twist, or reach out with the body, arms, and/or legs
15 Finger Dexterity
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
15 Sound Localization
The ability to tell the direction from which a sound originated
15 Gross Body Coordination
The ability to coordinate the movement of the arms, legs, and torso together in activities where the whole body is in motion
10 Dynamic Flexibility
The ability to quickly and repeatedly bend, stretch, twist, or reach out with the body, arms, and/or legs
10 Control Precision
The ability to quickly and repeatedly make precise adjustments in moving the controls of a machine or vehicle to exact positions
10 Wrist-Finger Speed
The ability to make fast, simple, repeated movements of the fingers, hands, and wrists
10 Static Strength
The ability to exert maximum muscle force to lift, push, pull, or carry objects
10 Arm-Hand Steadiness
The ability to keep the hand and arm steady while making an arm movement or while holding the arm and hand in one position
10 Visual Color Discrimination
The ability to match or detect differences between colors, including shades of color and brightness
5 Glare Sensitivity
The ability to see objects in the presence of glare or bright lighting
5 Depth Perception
The ability to judge which of several objects is closer or farther away from the observer, or to judge the distance between an object and the observer
5 Peripheral Vision
The ability to see objects or movement of objects to one's side when the eyes are focused forward
5 Night Vision
The ability to see under low light conditions
5 Gross Body Equilibrium
The ability to keep or regain one's body balance or stay upright when in an unstable position
5 Multilimb Coordination
The ability to coordinate movements of two or more limbs together (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the body is in motion
5 Dynamic Strength
The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue
5 Explosive Strength
The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object
5 Speed of Limb Movement
The ability to quickly move the arms or legs
The ability to exert one's self physically over long periods of time without getting winded or out of breath
Work activities elements are ranked by importance.
80 Coordinating Work and Activities of Others
Coordinating members of a work group to accomplish tasks.
80 Scheduling Work and Activities
Scheduling events, programs, activities, as well as the work of others.
75 Getting Information Needed to Do the Job
Observing, receiving, and otherwise obtaining information from all relevant sources.
75 Communicating With Other Workers
Providing information to supervisors, fellow workers, and subordinates. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
75 Organizing, Planning, and Prioritizing
Developing plans to accomplish work, and prioritizing and organizing one's own work.
65 Guiding, Directing and Motivating Subordinates
Providing guidance and direction to subordinates, including setting performance standards and monitoring subordinates.
65 Resolving Conflict or Negotiating with Others
Handling complaints, arbitrating disputes, and resolving grievances, or otherwise negotiating with others.
65 Performing For or Working With Public
Performing for people or dealing directly with the public, including serving persons in restaurants and stores, and receiving clients or guests.
60 Making Decisions and Solving Problems
Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.
60 Inspecting Equipment, Structures, or Material
Inspecting or diagnosing equipment, structures, or materials to identify the causes of errors or other problems or defects.
60 Establishing and Maintaining Relationships
Developing constructive and cooperative working relationships with others.
55 Identifying Objects, Actions, and Events
Identifying information received by making estimates or categorizations, recognizing differences or similarities, or sensing changes in circumstances or events.
55 Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.
55 Evaluating Information Against Standards
Evaluating information against a set of standards and verifying that it is correct.
55 Judging Qualities of Things, Services, or People
Making judgments about or assessing the value, importance, or quality of things or people.
50 Monitor Processes, Material, or Surroundings
Monitoring and reviewing information from materials, events, or the environment, often to detect problems or to find out when things are finished.
50 Teaching Others
Identifying educational needs, developing formal training programs or classes, and teaching or instructing others.
50 Communicating With Persons Outside Organization
Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
45 Analyzing Data or Information
Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.
45 Estimating Needed Characteristics
Estimating the Characteristics of Materials, Products, Events, or Information: Estimating sizes, distances, and quantities, or determining time, costs, resources, or materials needed to perform a work activity.
40 Coaching and Developing Others
Identifying developmental needs of others and coaching or otherwise helping others to improve their knowledge or skills.
35 Performing Administrative Activities
Approving requests, handling paperwork, and performing day-to-day administrative tasks.
35 Monitoring and Controlling Resources
Monitoring and controlling resources and overseeing the spending of money.
35 Interpreting Meaning of Information to Others
Translating or explaining what information means and how it can be understood or used to support responses or feedback to others.
30 Thinking Creatively
Originating, inventing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
30 Updating and Using Job-Relevant Knowledge
Keeping up-to-date technically and knowing one's own jobs' and related jobs' functions.
30 Developing Objectives and Strategies
Establishing long range objectives and specifying the strategies and actions to achieve these objectives.
30 Performing General Physical Activities
Performing physical activities that require moving one's whole body, such as in climbing, lifting, balancing, walking, stooping, where the activities often also require considerable use of the arms and legs, such as in the physical handling of materials.
30 Developing and Building Teams
Encouraging and building mutual trust, respect, and cooperation among team members.
25 Handling and Moving Objects
Using one's own hands and arms in handling, installing, forming, positioning, and moving materials, or in manipulating things, including the use of keyboards.
25 Assisting and Caring for Others
Providing assistance or personal care to others.
25 Implementing Ideas or Programs
Conducting or carrying out work procedures and activities in accord with one's own ideas or information provided through directions/instructions for purposes of installing, modifying, preparing, delivering, constructing, integrating, finishing, or completing programs, systems, structures, or products.
25 Documenting or Recording Information
Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.
10 Controlling Machines and Processes
Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
10 Interacting With Computers
Controlling computer functions by using programs, setting up functions, writing software, or otherwise communicating with computer systems.
10 Selling or Influencing Others
Convincing others to buy merchandise/goods, or otherwise changing their minds or actions.
10 Providing Consultation and Advice to Others
Providing consultation and expert advice to management or other groups on technical, systems-related, or process related topics.
10 Staffing Organizational Units
Recruiting, interviewing, selecting, hiring, and promoting persons for the organization.
Work context elements are ranked by frequency (F), importance (I), responsibility (R), amount of contact (C), how serious (S), objective vs. subjective (O), automation (A), extent of frustration (E), responsible for health and safety (H), likelihood of injury (L), degree of injury (D) .
100 (F) Indoors
How frequently does this job require the worker to work: Indoors
84 (I) Importance of Being Sure All Is Done
How important is it to be sure that all the details of this job are performed and everything is done completely?
84 (I) Supervise, Coach, Train Others
How important are interactions requiring the worker to: Supervise, coach, train, or develop other employees?
80 (I) Coordinate or Lead Others
How important are interactions requiring the worker to: Coordinate or lead others in accomplishing work activities (not supervision)?
79 (C) Job-Required Social Interaction
How much does this job require the worker to be in contact (face-to-face, by telephone, or otherwise) with others in order to perform it?
76 (I) Deal With External Customers
How important are interactions requiring the worker to: Deal with external customers (e.g., retail sales) or the public in general (e.g., police work)?
76 (I) Provide a Service to Others
How important are interactions requiring the worker to: Provide a service to others (e.g., customers)?
68 (I) Importance of Being Exact or Accurate
How important is being very exact or highly accurate in performing this job?
65 (F) Standing
How much time in a usual work period does the worker spend: Standing?
60 (F) Sitting
How much time in a usual work period does the worker spend: Sitting?
51 (R) Responsibility for Outcomes and Results
How responsible is the worker for work outcomes and results of other workers?
43 (O) Objective or Subjective Information
How objective or subjective is the information communicated in this job?
40 (F) Deal With Unpleasant or Angry People
How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
40 (F) Using Hands on Objects, Tools, Controls
How much time in a usual work period does the worker spend: Using hands to handle, control, or feel objects, tools or controls?
40 (I) Importance of Being Aware of New Events
How important is being constantly aware of either frequently changing events (e.g. security guard watching for shoplifters) or infrequent events (e.g. radar operator watching for tornadoes) to performing this job?
37 (S) Consequence of Error
How serious would the result usually be if the worker made a mistake that was not readily correctable?
35 (F) Frequency in Conflict Situations
How frequently do the job requirements place the worker in conflict situations?
32 (I) Persuade Someone to a Course of Action
How important are interactions requiring the worker to: Persuade someone to a course of action (informally) or influence others to buy something (to sell)?
30 (F) Special Uniform
How often does the worker wear: A special uniform, such as that of a commercial pilot, nurse, police officer, or military personnel?
27 (E) Frustrating Circumstances
To what extent do frustrating circumstances ("road blocks" to work that are beyond the worker's control) hinder the accomplishment of this job?
26 (H) Responsible for Health and Safety of Others
How responsible is the worker for others' health and safety on this job?
25 (F) Contaminants
How often during a usual work period is the worker exposed to the following conditions: Contaminants (pollutants, gases, dust, odors, etc.)?
25 (F) Walking or Running
How much time in a usual work period does the worker spend: Walking or running?
24 (I) Take a Position Opposed to Others
How important are interactions requiring the worker to: Take a position opposed to coworkers or others?
24 (I) Importance of Repeating Same Tasks
How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
20 (F) Bending or Twisting the Body
How much time in a usual work period does the worker spend: Bending or twisting the body?
20 (F) Making Repetitive Motions
How much time in a usual work period does the worker spend: Making repetitive motions?
15 (F) Outdoors
How frequently does this job require the worker to work: Outdoors
15 (F) Kneeling, Crouching or Crawling
How much time in a usual work period does the worker spend: Kneeling, stooping, crouching or crawling?
13 (A) Degree of Automation
Indicate the level of automation of this job.
12 (I) Pace Determined by Speed of Equipment
How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)
10 (F) Sounds or Noise Levels Are Distracting
How often during a usual work period is the worker exposed to the following conditions: Sounds and noise levels that are distracting and uncomfortable?
10 (F) Extremely Bright or Inadequate Lighting
How often during a usual work period is the worker exposed to the following conditions: Extremely bright or inadequate lighting conditions?
5 (F) Climbing Ladders, Scaffolds, Poles, etc.
How much time in a usual work period does the worker spend: Climbing ladders, scaffolds, poles, etc?
5 (F) Deal With Physically Aggressive People
How frequently does this job require the worker to deal with physical aggression of violent individuals?
5 (F) Very Hot
How often during a usual work period is the worker exposed to the following conditions: Very hot (above 90 F) or very cold (under 32 F) temperatures?
5 (F) Common Protective or Safety Attire
How often does the worker wear: Common protective or safety attire, such as safety shoes, glasses, gloves, hearing protection, hard-hat, or personal flotation device?
Interest elements are ranked by occupational interest.
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Work values elements are ranked by extent.
63 Achievement-Mean Extent
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
63 Independence-Mean Extent
Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
59 Relationships-Mean Extent
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
57 Recognition-Mean Extent
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
55 Working Conditions-Mean Extent
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
48 Support-Mean Extent
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Workers on this job give directions and instructions to others
Workers on this job are busy all the time
69 Working Conditions
Workers on this job have good working conditions
Workers on this job plan their work with little supervision
66 Moral Values
Workers on this job are never pressured to do things that go against their sense of right and wrong
Workers on this job make decisions on their own
Workers on this job have co-workers who are easy to get along with
63 Ability Utilization
Workers on this job make use of their individual abilities
Workers on this job get a feeling of accomplishment
59 Company Policies and Practices
Workers on this job are treated fairly by the company
Workers on this job have steady employment
59 Social Status
Workers on this job are looked up to by others in their company and their community
Workers on this job have something different to do every day
Workers on this job try out their own ideas
Workers on this job receive recognition for the work they do
Workers on this job are paid well in comparison with other workers
47 Social Service
Workers on this job have work where they do things for other people
44 Supervision, Human Relations
Workers on this job have supervisors who back up their workers with management
Workers on this job have opportunities for advancement
41 Supervision, Technical
Workers on this job have supervisors who train their workers well
Workers on this job do their work alone
|DOT91 (Dictionary of Occupational Titles):||
353137010 Guide, Chief Airport
358137010 Checkroom Chief
329137010 Superintendent, Service
350137026 Steward/Stewardess, Third
350137022 Steward/Stewardess, Second
350137018 Steward/Stewardess, Chief, Passenger Ship
352137010 Supervisor, Airplane-Flight Attendant
324137010 Baggage Porter, Head
323137010 Supervisor, Housecleaner
388367010 Elevator Starter
324137014 Bell Captain
344137010 Usher, Head
|AIM97 (Apprenticeship Information Management):||
|CEN90 (1990 Census Occupations):||
433 Supervisors, Food Preparation and Service Occupations
456 Supervisors, Personal Service Occupations
448 Supervisors, Cleaning and Building Service Workers
|CIP90 (Classification of Instructional Programs):||
200601 Custodial, Housekeeping and Home Services Workers and Manage
490106 Flight Attendant
200605 Executive Housekeeper
081104 Tourism Promotion Operations
520902 Hotel/Motel and Restaurant Management
|GOE93 (Guide for Occupational Exploration):||
090508 Attendant Services: Ticket Taking, Ushering
051201 Elemental Work: Mechanical: Supervision
090104 Hospitality Services: Safety and Comfort Services
090503 Attendant Services: Portering and Baggage Services
090509 Attendant Services: Elevator Services
090102 Hospitality Services: Guide Services
|MOC97 (Military Occupational Codes):||
|OES98 (Occupational Employment Statistics):||
61099 All Other Supervisors and Managers/Supervisors - Service Workers
|OPM97 (Office of Personnel Management Occupations):||
7601 Miscellaneous Personal Services
9968 Chief Steward
1173 Housing Management
9861 Steward (Freighter)
0673 Hospital Housekeeping Management
|SOC98 (Standard Occupational Classification):||
39-1021 First-Line Supervisors/Managers of Personal Service Workers